EAP770 v2 fails to connect with Wifi-5 devices

EAP770 v2 fails to connect with Wifi-5 devices

EAP770 v2 fails to connect with Wifi-5 devices
EAP770 v2 fails to connect with Wifi-5 devices
Monday
Model: EAP770  
Hardware Version: V2
Firmware Version: 1.3.4 Build 20250923 Rel. 46546

Hi,

 

I'v recently upgraded my setup (OC200, 2x EAP245) and replaced one of the EAP245 with a EAP770. I am able connect to the EAP770 with my smartphone and my notebook. However, some of my IoT devices don't get connection. Although I did NOT change my wifi settings: So, passwords, encryption, band stayed the same.

I've already deleted the devices from the list of known clients and DHCP reservations. Still, that did not change anything. I've tried to reconnect the devices (Amazon Echo, HP printer), but they don't get a connection.When I am replacing the EAP770 with the EAP245, everything works fine.

 

Pls advise.

Best, Steve

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#1
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9 Reply
Re:EAP770 v2 fails to connect with Wifi-5 devices
Monday

Hi @Vienna_Steve, if the issue is only with 5Ghz devices, it could be that the new AP is using a DFS channel.  Just edit the AP's Radio configuration and select a non-DFS channel.

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#2
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Re:EAP770 v2 fails to connect with Wifi-5 devices
Yesterday

Hi  @Vienna_Steve 

 

Thanks for posting here.

Please refer to the following guide and let us know if it helps:

Troubleshooting Guide for Unstable IoT Device Connections

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#3
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Re:EAP770 v2 fails to connect with Wifi-5 devices
Yesterday

  @D-C Thanks. It's 40, so this is not the problem ...

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#4
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Re:EAP770 v2 fails to connect with Wifi-5 devices
Yesterday - last edited Yesterday

  @Vincent-TP Thanks, I've already configured an IoT-SSID. I've double checked the configuration. 

 

At the moment, I have both APs up and running right next to another for testing purposes. The second I switch off die IoT SSID from the EAP245 (after enabling it on EAP770), my printer loses its connection, although it does support WPA/WPA2, and does not recover even after a restart.

 

The affected devices are an HP printer, an Echo and a Bosch oven. 

 

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#5
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Re:EAP770 v2 fails to connect with Wifi-5 devices
23 hours ago

@Vienna_Steve, any differences in the AP->Config->Radio settings or AP-Config->WLANs (overrides)?  You might also try changing the Channel Width and/or the Wireless Mode to see if that makes a difference.

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#6
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Re:EAP770 v2 fails to connect with Wifi-5 devices
6 hours ago

  @D-C I have tried setting EAP770 to b/g/n and 20MHz channel width. Again, all of the devices are losing their connection.

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#7
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Re:EAP770 v2 fails to connect with Wifi-5 devices
5 hours ago

Hi  @Vienna_Steve 

 

Thanks for the reply.

I want to confirm the situation:

1. Does this issue only happen when the EAP770 is powered up? 

2. If you unplug the EAP770, the IoT devices will connect to the EAP245 again?

 

Please test the following:

1. change the WPA mode to WPA-PSK/Auto

 

To rule out any other misconfiguration from the controller, please factory reset the EAP770, create a 2.4 GHz only SSID with the above config, and test if the IoT clients will connect or not. To distinguish the SSID from the EAP245, better give it a different name, such as "test".

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#8
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Re:EAP770 v2 fails to connect with Wifi-5 devices
5 hours ago

@Vienna_Steve, in the client settings, are the devices locked to the old AP?

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#9
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Re:EAP770 v2 fails to connect with Wifi-5 devices
2 hours ago

disable ofdma

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#10
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