hey dude I suggset you contact their technical support for help

Ping times will not change. Ping measures latency, the time to reach a destination and back -- even if you could increase the bandwidth (transfer rate), you can't improve the ping times with a router or load balancer. Ping times and latency will be the same as one of the two lines you've connected. The load balancer just routes traffic to one of the two WAN ports. Any single connection will be routed over 1 of the two connections. The benefit to the load balancer comes when you have multiple computers or other devices accessing the Internet at the same time, because some will be routed to one connection and some to another. The combined total of the connections can equal the combined total bandwidth over both connections, but no single connection can be faster than the faster of the two Internet pipes you have.