From your description, the issue appears to be related either to ONT compatibility or to physical-line instability. Please let us know: The exact ONT model. The cable type/length (and part number if...

@iMC67 The official firmware has been released on our global EN website. Please check there first; if it’s not yet available on your regional site, it may simply not have been uploaded there....

The link is working now—please check it again.

@Intersys To identify the root cause, we’ll need your configuration file, the running logs captured while the issue is occurring, and a complete topology diagram for analysis. Therefore, you’ll need...

@mdede Please refer to the FAQ below to confirm that your configuration steps are correct. How to set up L2TP / IPsec VPN Client on Windows PC and MacBook Why my Windows PC cannot connect to TP-Link...

@mdede Thank you so much for taking the time to post the issue on the TP-Link community! To better assist you, I've created a support ticket via your registered email address and escalated it to our...