@wiub Thank you for your post. As the official manufacturer, we strongly recommend purchasing only from authorized retailers to ensure full warranty, genuine firmware, and safety. Second-hand units...

@MikeKulls The issue described in the link you provided only occurs when VLAN tagging is configured on the switch ports. If you have not applied any VLAN settings, the switch itself is not the source...

@vigifanuser Could you please provide us with a screenshot of the black-and-white event recording for analysis? Under normal circumstances, even if the motion detection does not trigger the lights,...

@McHP H.264 relies on GOP-based encoding, in which I-frames (key frames) play a critical role. When OpenCV decodes with FFmpeg (its default), missing I-frames can lead to frame drops. In addition,...

@CableWhisperer We expect to release the next firmware compatible with Controller V5.15 shortly; this version will resolve the issue. Please wait patiently for the official firmware release.

@PrihodKrm Please try to contact:fae@tp-link.com.cn