@David-TP I have solved the issue. I signed up for another VPN trial of a different brand. Used that to login to surfshark via the deco app and it worked. I deleted the trial vpn from my phone,...

@David-TP Just to let you know, Surfshark has an option to login via a code instead of using password but I do not see that option in the deco app. For instance, I can download the surfshark app on...

@David-TP Yes I connect to the Surfshark vpn directly on my phone and other devices at home. I will sign out and try again in 30 minutes on the deco app. Thanks

@David-TP My ISP is Flow (Not in the US) I still have the old router, this was connected via ethernet to my modem/router combo. I still use the modem/router but I put the old router in storage. This...

@David-TP My IPV4 address is different to the one one what's yip website. I do not have the option to send logs in support settings. Thanks

@David-TP I can log into and use the surfshark app primarily, I have had it for a couple years now. But I cannot login via the deco app. Thanks