Hi, @MisterW7 Thank you for providing the relevant information. To better analyze the issue you are encountering, we would like to confirm the following additional information with you: 1. Could you...

Hi,@JohnMarqes Thank you for your information. Based on the information you have provided, it appears that your NVR may have a hardware-related issue. We kindly recommend that you contact your...

Hi, @nsnidanko Yes, you may proceed with upgrading to this firmware version. Your device is a specialized custom model that does not bear the CA Code marking in the Controller page. Should you...

Hi, @calande Thank you for your feedback. Currently, VIGI Cameras are not yet able to completely eliminate false motion detection alerts caused by insects or rain in outdoor environments. This is...

Hi,@kayson1 Thank you for your patience while awaiting our reply. Based on our assessment, the issue is most likely caused by a physical malfunction of the serial port itself. This fault triggers an...

Hi, @leegeunjae Thank you for posting your inquiry on our commercial forum. If you wish to add a third-party camera to your NVR, you may attempt to add it via the ONVIF protocol. All cameras...