Hi, @nsnidanko Thank you for posting your query here. This issue may occur because your EAP is a customized model. We kindly recommend that you refer to this guide and attempt a manual firmware...

Hi,@mitos Thank you for posting on our business forum. You can access your recorded files directly on Windows via the following method: remove the SD card from your device, then connect it to a...

Hi, @JohnMarqes Thank you for posting on our business forum. Below are the recommended troubleshooting steps for you to try: 1.We kindly suggest you perform a factory reset on your NVR to check...

Hi, @calande Thank you for posting here. Motion detection on outdoor-mounted cameras is susceptible to false triggers caused by interference from insects and rainfall, and this issue occurs even more...

Hi, @C0staa Thank you for posting here. We would like to clarify that your current VIGI camera does not fall into the Pan Tilt (PT) camera category, it does not support the Pan Tilt functionality. If...

Hi,@MaartenMechanic Thank you very much for your reply. Could you please follow the troubleshooting steps below: 1.When you are unable to access the cloud platform, please connect to your ER7212PC...