@KingAsh Good day, Sorry for the delay. Have you enabled the VPN connection on the smartphone? --if yes, please temporarily turn off the VPN; Since some phones would automatically jump away from the...

@scoop64 Good day, Sorry for the delay. If you can still see the default Wi-Fi of the smart plug, it seemed like you haven’t set up it successfully yet. Could you please refer to the following...

@dmarinov Good day, Thank you very much for your time and patience. Sorry for the delay. As for the 'action', did you mean smart action since Tapo plugs did not support smart action yet. Can I have a...

@AndyLP Thank you very much for your kind feedback. I have sent you a message and please have a check of the message box. As for the L2, we might need to check with the related team to see if some...

@WhiteRedHat Hi, Thank you for your patience. May I know the model number of your home router? Did the issue start just after setting up the KP303? Later, we would like to forward your case to the...

@Shiner Hi, thank you very much for your kind reply. I have sent the email again and please have a check of your email box. Thanks a lot.