@Nadege Hi, may I know the model number of your device? And could you please help us get more details about how it is not working? Thank you very much and wait for your reply.

@Giovi Hi, May I know the model number of the computer as well as the operating system? --if possible, please refer to this link and save a picture of the details of the system info and driver info:...

@Som3awy Hi, thanks for your patience. For the wireless LED, Solid red The extender is experiencing poor signal strength. Try relocating it closer to your host router. Have you tried to move it much...

@Alejandro.lsr Hi, May I know the model number of your wireless router? Would you please try to change the wireless channel on the 5ghz to be channel 40 or 38 to have a look? When the 5gzh...

@Funkyirishman Hi, May I know the hardware and firmware version of the RE650? What is the model number of your Virgin modem router as well as the TP-Link Archer router, like Archer C7/9? Did RE650...

@lolaru Hi, May I know the hardware and firmware version of the 850RE? How about the model number of your home router? Please make sure there is no any mistake for the wireless password; --you could...