@Esmith Good day, Could you please help me check the following information: 1. Did you connect the RE305 via Ethernet cable to the home router, right? --if yes, did you choose the access point mode...

@Munromick-6873 Hi, May I know the model number of your range extender？ Did you set up the extender via WPS button? And what password did you use? Is it the Wi-Fi password of the home router? By the...

@Lewiement Thank you very much for your kind reply. We would like to forward your case to the senior engineers for further help. At the same time, could you please help me check the following...

@sangeeth Good day, Could you please help me check the following information: 1. Did you also have RE450 and was it the first time to set it up? 2. Have you tried set it up via Tether APP, such as:...

@jeca55 Good day, Could you please help me check the following information: 1. What is the model number of your home router and are you able to see which wireless channel on the 5ghz it is, like...

@IvanPA Good day, Sorry for the delay. When during the firmware update, is there any abnormal behavior, such as stuck as 90% for a long time? Were you able to see the notification about the...