@Sgh Hi, Sorry for the delay. Are you still having the same issue? If yes, can I have a picture of the step that required the password？ --if you are trying to connect to the default Wi-Fi of the...

@TheJdog Hi, Sorry for the delay. May I know how long have you had the HS110? What is the hardware version of the plug? If it stayed solid yellow after reset, I am afraid that there might be...

@slatimer72 Good day, Sorry for the delay. May I know the model number of your smart plug? How about the hardware and firmware version about it? After creating the schedule, if you go back to the...

@Lynn6682 Good day, Sorry for the delay. May I know hardware and firmware version about your HS100? How long have you had the HS100 and when did this issue start? Have you tried to factory reset it...

@Puntoman Good day, Thank you very much for your time and patience. Would the energy monitoring be blank?—Can I have a screen-shot of this page? Have you tried to factory reset this plug and check...

@FlashMac Hi, Sorry for the delay. Could you please help me check the following information: 1. Would there be any error message when failed to connect the default Wi-Fi of smart plug? ----sometimes,...