We have been facing an "Obtaining IP Address" issue at one of our sites for the past four weeks. Due to this, clients are unable to connect to the internet. I have shared an attachment showing that th

Hi, The issue we're facing with the Omada Controller's Voucher Groups functionality is as follows: When trying to select the Voucher Groups, the screen gets stuck and doesn't display anything We first

We are facing a problem with your hardware controller after an update. The ER8411 v1.0 VPN has a total of 11 WAN/LAN ports, but we are currently using only 5 WAN ports, with the rest being used as LAN

We are currently experiencing an issue with the Hardware Controller OC300 where we encounter an "Unauth Failed" error when attempting to unauthorize a client from the captive portal. After this error

VPN: ER8411 v1.0 Firmware Version: 1.1.0 Build 20230705 Rel.64091 Model: OC300 1.0 Firmware Version: 1.22.4 Build 20240304 Rel.59252 Hi, we have been experiencing problems with our VPN router for the

We are experiencing an issue with our VPN router ER8411, where some of our authorized clients receive a notification on their mobile devices that reads "IP obtaining - no IP allocation." As a result,