Portal does not load for some connecting devices

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Portal does not load for some connecting devices

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Portal does not load for some connecting devices
Portal does not load for some connecting devices
2019-05-27 09:24:55
Model: EAP225  
Hardware Version: V3
Firmware Version: 2.4.0 Build 20181121 Rel. 55897(4555)

I have setup a connection for our guests and I have applied a Portal with some T's & C's. But some laptops do not display the portal and cant connect.  I tried enabling the network as a guest but this did not seem to do anything (i cant see what the difference is!).

 

Has anyone else had a similar issue?  Any clues as to why this could be happening.  I need to establish the portal and have it work for everyone.  It doesnt look good if i keep having to turn the portal off for some visitors 

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#1
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Re:Portal does not load for some connecting devices
2019-05-27 09:58:24 - last edited 2019-05-27 10:02:51

Melsupport wrote

Any clues as to why this could be happening.

 

The web is a pull-medium, not a push medium. Any device always has to request a web page in order to force the display of the portal page of a WiFi hotspot.

 

Modern operating systems do this initial request automatically when connecting to a WiFi network (it's called »Network Awareness Test« or similar), but on older systems your users will have to manually request a web page to force the portal page to appear. Just connect to the WLAN, start a browser, request a web page and the portal will appear.

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#2
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Re:Portal does not load for some connecting devices
2019-05-27 10:01:27

Melsupport wrote

I have setup a connection for our guests and I have applied a Portal with some T's & C's. But some laptops do not display the portal and cant connect.  I tried enabling the network as a guest but this did not seem to do anything (i cant see what the difference is!).

 

Has anyone else had a similar issue?  Any clues as to why this could be happening.  I need to establish the portal and have it work for everyone.  It doesnt look good if i keep having to turn the portal off for some visitors 

 

Hi Melsupport,

 

For the wireless clients that doesn't have the portal popping up for them:
1, make sure the clients are still connected to the EAP's WiFi, not some known WiFi.

2, try and open a http link via a browser, it should then be re-directed to the portal page.

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#3
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Re:Re:Portal does not load for some connecting devices
2019-05-27 11:04:32

Hi

we have issued a password for them to connect to our WiFi and we are in the middle of nowhere so there are no other wifi around.

 

 

what link do you mean?

 

I dont have a failed device here but i will try what you have said

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#4
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Re:Re:Re:Portal does not load for some connecting devices
2019-05-27 11:31:27 - last edited 2019-05-27 11:33:04

Melsupport wrote

 

what link do you mean?

 

  1. Connect to WiFi.
  2. Start a browser.
  3. Load a web page in the browser using http://..., e.g. tplink.com or any other web page.
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#5
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Re:Re:Re:Re:Portal does not load for some connecting devices
2019-05-27 11:44:39
Ok I will see if I can replicate this. Is the problem common? Should I leave the tick box for Guest network ticked? I can't find anything in the manual about it. cheers
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#6
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Re:Re:Re:Re:Re:Portal does not load for some connecting devices
2019-05-27 14:14:19

Melsupport wrote

Ok I will see if I can replicate this. Is the problem common? Should I leave the tick box for Guest network ticked? I can't find anything in the manual about it. cheers

 

This is not a problem of the Omada portal, but it is the usual way all hotspot portals using redirects are supposed to work.

 

As I wrote in #2, modern devices request a web page automatically, so if older devices don't do so, consider upgrading their OS.

 

A guest network should be used if foreigners (guests) are allowed to use the hotspot. The guest network setting protects your LAN.

 

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#7
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