Omada Hardware Controller v5.5.7 issues

Omada Hardware Controller v5.5.7 issues

Omada Hardware Controller v5.5.7 issues
Omada Hardware Controller v5.5.7 issues
2022-09-03 20:35:44 - last edited 2022-09-05 22:07:19
Model: OC200  
Hardware Version: V1
Firmware Version: v5.5.7

I installed the newly released Omada Hardware Controller v5.5.7 firmware on 2 September.  It seemed to run Ok until this morning.  When I say, 'OK', the OC200 has been losing connection/readopting a device every few days, but not constantly.

 

Overnight, the OC200 started dropping, reconnecting, and readopting all of my equipment.  Then it would do it again a few minutes later.  I unplugged the OC200 from its POE switch, waited a few minutes, then replugged it in again.  Within an hour, it started the dropping/reconnecting/readopting loop again.  I was forced to revert to V5.4.7 and rebuild from my backup from 1 September. It's now been back up for about an hour and 30 minutes without issue.

 

Here.s my equipment - all except the OC200 now running the latest firmware:

  • TP-Link Router (TL-R605) (V1)
  • TP-Link Hardware Controller (OC-200) (V1)
  • TP-Link 8-Port Gigabit Managed PoE Switch (TL-SG2210P) (V3.20)
  • (2) TP-Link Managed 16-Port Switches (TL-SG2218) 
  • (3) TP-Link EAP245 Access Point (V3)
  • TP-Link EAP 225 Outdoor (V1)

 

Is anyone else experiencing any difficulties with v5.5.7?

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#1
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1 Accepted Solution
Re:Omada Hardware Controller v5.5.7 issues-Solution
2022-09-05 22:03:57 - last edited 2022-09-05 22:07:49

Rebooting everything (all devices) seems to have done the trick - both for me and another person with similar issues on Reddit.  It has now been 24 hours since I rebooted everything and there has not been a single error since.  I'll mark this as the solution.

 

I guess that may mean that a reboot is needed for every firmware update (?)

Recommended Solution
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#15
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29 Reply
Re:Omada Hardware Controller v5.5.7 issues
2022-09-03 23:14:39 - last edited 2022-09-03 23:56:55

Update:

 

After downgrading the OC200's firmware to v5.4.7 (as per my original post), the looping drop/connect/readopt cycles started again.  I then remembered that I upgraded the TL-SG2210P switch's firmware from 3.20.2 to 3.20.4 on the same day as I upgraded the OC20's firmware - and everything is connected to this switch.  I have now downgraded the switch to 3.20.2 and am waiting to see if the looping drop/connect/readopt cycles start again.  If they stop, it will mean that it's the switch firmware 3.20.4 that's causing the issue.

 

I also checked the power consumption on the POE ports of the TL-SG2210P that are currently providing power to (4) EAPs and the (1) OC200.  It's only running at 28-30% of capacity.  So, it shouldn't be overtaxed.  The other ports are not using POE power.

 

If this TL-SG2210P firmware downgrade fails to resolve the issue, it will probably mean either the switch or the OC200 hardware is failing.  I believe if we get here, it'll be the OC200 that's failing because other than a slowdown with all the looping drop/connect/readopt cycles, I never lost my internet or internal LAN/VLAN connectivity.

 

Any other ideas?

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#2
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Re:Omada Hardware Controller v5.5.7 issues
2022-09-04 11:42:34

  @lflorack Ditto here!!  I see all my devices lose connection here and there.  Last night both my AP's lost their connection.  Yesterday it was my 2210...

 

Would love to go back to 5.4.7

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#3
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Re:Omada Hardware Controller v5.5.7 issues
2022-09-04 11:45:42
I may try to downgrade my switch as well. Its gotta be one or the other. I suspect switch since that was NOT in my upgrade list when I queried via the OC200, I manually did that from the website. The 5.5.7 was listed and wanted to upgrade. Might as well downgrade both and start with one upgrade at a time. But will be interested to see what you find.
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#4
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Re:Omada Hardware Controller v5.5.7 issues
2022-09-04 13:29:11 - last edited 2022-09-04 13:31:45

Update 2:

 

After downgrading both the OC200's firmware to v5.4.7 (in my update #1) and now the TL-SG2210P switch's firmware to 3.20.4 the looping drop/connect/readopt cycles continued overnight.  From 22:25 last night until 08:18 this morning (~10 hours), here's a count of drop/connect/readopt cycles for each of my devices:

 

Device drop/connect/readopt cycles
1. Router/Gateway TL-R605 (V1) 6
2. AP - Study (POE) EAP 245 (V3) 6
3. AP -  AV/LAN Closet (POE) EAP 245 (V3) 5
4. Controller (POE) OC200 (V1) N/A
5. Switch - Main (POE Switch) TL-SG2210P (V3.20) 7
6. AP - Porch (POE) EAP 225 Outdoor (V1) 5
7. AP - Kitchen (POE) EAP 245 (V3) 5
8. Switch - Study TL-SG2218 2
9. Switch - AV/LAN Closet TL-SG2218 3
Total   39

So, it looks like there were (7) events overnight that affected all of the devices to varying amounts.  Therefore, the problem persists - in spite of reverting to the previous firmware versions for both the OC200 controller and the TL-SG2210P main switch.  Although these drop/connect/readopt cycles were occurring before yesterday, they were happening less frequently - probably once every day or two. 

 

I believe all of this means that either the TL-SG2210P switch or the OC200 controller is failing.  I will attempt to move some of the POE devices off of the TL-SG2210P (POE) main switch and see if that helps.  If not, I'll have to replace either the OC200 (likely) or the TL-SG2210P.

 

Any other suggestions?

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#5
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Re:Omada Hardware Controller v5.5.7 issues
2022-09-04 13:34:18 - last edited 2022-09-04 14:54:28

  @Fleegle61 

 

See my update #2.  In my case, it doesn't appear that it's the new firmware for either the OC200 or the 2210P that's causing the dropping/connecting/readopting device issues.   But, if you decide to revert to the earlier firmware on the OC200, make sure you have a backup ready because downgrading will wipe out your settings.

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#6
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Re:Omada Hardware Controller v5.5.7 issues
2022-09-05 02:27:43

  @lflorack I just completed the rollback of the 2210P to 20.2 from 20.4 and gonna let that sit for a while to see what happens.  

 

I didnt rollback the OC200 yet since as you said, I need to make sure I have a good backup.  I do auto backups every night so what I did do..and perhaps somewhat unorthodox, is to take the 5.4.7 config I have from Friday and just restored that on top of 5.5.7 to see if anything changes...with the last choice being to reset the OC200 and roll it back.

 

Little of a pain to do the 2210P since I had to un-adopt it first.  Even though I had the file and tried to upload and upgrade, the system would not let me until I took it out of the controller and then I could do the downgrade.  The adopted it back again.  

 

Should know more tomorrow if it acts up.  But I believe I did note that the controller did not note any update available.  I just found it on the website and decided to download and install on my own and not let the controller do it...

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#7
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Re:Omada Hardware Controller v5.5.7 issues
2022-09-05 02:50:36

  @Fleegle61 said

 

"Little of a pain to do the 2210P since I had to un-adopt it first.  Even though I had the file and tried to upload and upgrade, the system would not let me until I took it out of the controller and then I could do the downgrade.  The adopted it back again. "

 

Hmm.  I wonder why you needed to do it that way...  I updated my 2210P via the OC200 and it went fine without doing anything special.

 

Anyway, regarding the drop/connect/readopt cycle issue, my latest attempt was to just reboot all my devices.  It's been 4.5 hours without any issues.  I'll post again on how long it lasts.

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#8
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Re:Omada Hardware Controller v5.5.7 issues
2022-09-05 11:49:35 - last edited 2022-09-05 22:05:04

Update #3

 

At the risk of jinxing myself....

 

At 6:30 pm (EDT) last night, I rebooted all of my Omada devices from the OC200's device screen. Everything came back up, reconnected, and readopted fine. It is now 07:41 (EDT) and there hasn't been a single drop, connect, readopt cycle since the mass reboot. I know it's a short time but honestly, if it was still like yesterday, I'd have over 200 notifications by now.

 

Good luck!

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#9
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Re:Omada Hardware Controller v5.5.7 issues
2022-09-05 12:25:19

  @lflorack I woke up this morning and had the disconnects in the event log.  So just rolling back 2210 to 3.20.2 didnt do it. 

 

Since I am off today, guess I will start on the OC200.  It does autobackups to USB so I hope it will go smoothly.  

 

@Fae may need to find out whats going on since there is at least 2 of us having the exact same issue with 5.5.7 and 3.20.4 causing the random disconnects on all devices. 

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#10
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Re:Omada Hardware Controller v5.5.7 issues
2022-09-05 12:34:20

  @Fleegle61 

Did you try rebooting everything like I did?

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#11
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