NVR does not work well after Firmware update

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NVR does not work well after Firmware update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
NVR does not work well after Firmware update
NVR does not work well after Firmware update
2024-02-19 13:11:52 - last edited 2024-09-19 07:23:09
Model: VIGI NVR1008H  
Hardware Version: V2
Firmware Version: 1.0.7 Build 240119 Rel.51953n

Hello,

 

I have updated firmware and from that time the connection to my cameras looks broken.

The first error was that I got the Network is unstable. After removing the camera and adding it back. It works for a while and then I get gray screen and this repeats.

I have 3-party cameras with ONVIF

 

It worked with old firmware so I do not think that problem is with my network.

 

Can I downgrade firmware?

 

Thanks

 

Emil

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Re:NVR does not work well after Firmware update
2024-02-20 01:22:10 - last edited 2024-09-19 07:22:54

Hi @xpavciak 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240236933, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:NVR does not work well after Firmware update
2024-02-23 01:19:28 - last edited 2024-09-19 07:22:54

  @xpavciak 

 

Hi xpavciak, this is Leeland and I am following this case. I sent you some emails about the issue, could you please check them? Thanks!

  

VIGI Technical Support Learn more about VIGI VMS
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