POE not working with Ring Elite camera

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POE not working with Ring Elite camera

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POE not working with Ring Elite camera
POE not working with Ring Elite camera
2024-06-03 17:43:41 - last edited 2024-06-06 02:01:12
Tags: #PoE
Model: TL-SG2428P  
Hardware Version:
Firmware Version:

Hello-


I am using a TP POE switch to power a Ring Elite camera outside.  I can patch my camera directly into my switch in my cabinet - and it works.  So, POE and the camera are compatible.  However, when i attach it to the outside cable (patched into the same port as I tested inside my house) it does not work.  I've verified that the cable outside to the patch panel near the switch is connected and passing ethernet.  Wiring is:   POE Switch->patch panel -> single run to the outside location.

So, each individual piece works, but the whole string does not work.  Any ideas?  Is there a max length of run issue?  or something else I am not considering.  ( my run is probably 100 feet max)

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#1
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2 Accepted Solutions
Re:POE not working with Ring Elite camera-Solution
2024-06-03 18:09:03 - last edited 2024-06-06 02:01:15

  @Bsat 

 

if the camera works when you connect it directly to the switch, there is probably not much that can be wrong. check the cable, if necessary replace it.

it could also be a fault in the patch panel so you need to test the cable and patch panel with a cable tester..

 

you can have 100 meters of cable so there should be no problem.

 

 

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#2
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Re:POE not working with Ring Elite camera-Solution
2024-06-04 01:12:16 - last edited 2024-06-06 02:01:12

Hi @Bsat 

Thanks for posting in our business forum.

As MR.S wrote. Check the cable.

You can also take a look at this guide to troubleshoot your cable.

Common Questions About 802.3 PoE

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Re:POE not working with Ring Elite camera-Solution
2024-06-03 18:09:03 - last edited 2024-06-06 02:01:15

  @Bsat 

 

if the camera works when you connect it directly to the switch, there is probably not much that can be wrong. check the cable, if necessary replace it.

it could also be a fault in the patch panel so you need to test the cable and patch panel with a cable tester..

 

you can have 100 meters of cable so there should be no problem.

 

 

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#2
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Re:POE not working with Ring Elite camera-Solution
2024-06-04 01:12:16 - last edited 2024-06-06 02:01:12

Hi @Bsat 

Thanks for posting in our business forum.

As MR.S wrote. Check the cable.

You can also take a look at this guide to troubleshoot your cable.

Common Questions About 802.3 PoE

Recommended Solution
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#3
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