New EAP670 wired AP disconnects/reconnects
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Brand new EAP670 in a home setting, wired to 2.5gb unmanaged PoE switch (the EAP is the only PoE device on the switch)
Yesterday the controller logged two "Device disconnected" periods, once for 6 minutes and one for 11 minutes. I resolved the first disconnection by power cycling the device, while the second seemed to resolve itself.
TP-Link WiFi AP was connected. Jul 11, 2024 21:49:20 TP-Link WiFi AP was disconnected. Jul 11, 2024 21:27:34 TP-Link WiFi AP was connected. Jul 11, 2024 16:42:06 TP-Link WiFi AP was disconnected. Jul 11, 2024 16:36:29
During the first disconnection event there was no indication on the switch that there was any issue. The PoE light remained on and the traffic indication light continued to flash as normal. I was away during the second event.
I checked the outer case temperature with an IR thermometer and it was reading about 106F (41C). Is that normal?
The auto-chosen channel was in the DFS range, although given it's a wired connection I'm not sure how that could be related. After the second disconnection I changed it to channel 48 and have not seen disconnections (yet).
Do the disconnections indicate the EAP may be defective?
Are there any troubleshooting settings that would gather more data if this happens again?
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For your perusal, the output of dmesg on the EAP670, showing what I think are the failure events (at the bottom).
I was going to just include the text here, but your system says " Content or title contains illegal external links."
https://drive.google.com/file/d/1TecPhP9jnj5DXLJ9wWXqfMMVpFs8rVcs/view?usp=sharing
Extract:
[ 111.340224] wlan: [0:I:ANY] ol_ath_vap_set_param: Now supported BCAST RATE is 6000(kbps) rate code: 0x10000003 [ 111.345449] wlan: [0:I:ANY] ol_ath_vap_set_param: Now supported MCAST RATE 6000(kbps), rate code: 0x10000003 [ 118.810242] wlan: [624:I:ANY] wlan_cfg80211_set_ap_chanwidth: wlan_cfg80211_set_ap_chanwidth: freq:5745 hw_value:149 ch_width:3 [ 181.616424] wlan: [351:I:ANY] ieee80211_ioctl_kickmac[8421] [ 181.616424] [ 302.016207] wlan: [351:I:ANY] ieee80211_ioctl_kickmac[8421] [ 302.016207] [ 2068.994359] wlan: [0:I:ANY] ieee80211_complete_wbuf: ieee80211_complete_wbuf: Reo queue update failed [ 2961.603142] wlan: [0:I:ANY] ieee80211_complete_wbuf: ieee80211_complete_wbuf: Reo queue update failed [12865.196164] wlan: [351:I:ANY] ieee80211_ioctl_kickmac[8421] [12865.196164] [18445.732549] wlan: [0:E:NSS] [nss-wifili]: peer NULL - Null nss context [23684.841701] wlan: [0:E:ANY] ol_ath_send_peer_assoc: Node 48:a2:e6:04:8a:fa does not support HT but htcaps are populated [23684.841701] [23684.841753] wlan: [0:E:ANY] ol_ath_send_peer_assoc: Node Flags: 0x0 , ht_caps: 0x110c [23684.841753] [25172.598261] wlan: [0:E:NSS] [nss-wifili]: peer NULL - Null nss context [25700.258530] wlan: [0:E:NSS] [nss-wifili]: peer NULL - Null nss context [26481.708038] wlan: [0:E:NSS] [nss-wifili]: NSS peer auth update message failed with error = 95 peer_id 65535 auth 0 [29168.414922] wlan: [0:E:NSS] [nss-wifili]: peer NULL - Null nss context [32837.573888] wlan: [0:E:NSS] [nss-wifili]: NSS peer auth update message failed with error = 95 peer_id 65535 auth 0 [33346.078137] wlan: [0:E:NSS] [nss-wifili]: peer NULL - Null nss context [45133.488506] wlan: [0:E:NSS] [nss-wifili]: peer NULL - Null nss context [51707.288002] wlan: [0:E:NSS] [nss-wifili]: peer NULL - Null nss context [52324.152108] wlan: [0:I:ANY] ieee80211_complete_wbuf: ieee80211_complete_wbuf: Reo queue update failed [52484.173941] wlan: [0:I:ANY] ieee80211_complete_wbuf: ieee80211_complete_wbuf: Reo queue update failed [56943.986616] wlan: [0:I:ANY] ieee80211_complete_wbuf: ieee80211_complete_wbuf: Reo queue update failed [57036.611002] wlan: [0:I:ANY] ieee80211_complete_wbuf: ieee80211_complete_wbuf: Reo queue update failed [57292.070065] wlan: [0:I:ANY] ieee80211_complete_wbuf: ieee80211_complete_wbuf: Reo queue update failed [57324.998976] wlan: [0:E:NSS] [nss-wifili]: peer NULL - Null nss context [57412.350443] wlan: [0:I:ANY] ieee80211_complete_wbuf: ieee80211_complete_wbuf: Reo queue update failed [59361.439207] wlan: [0:E:NSS] [nss-wifili]: peer NULL - Null nss context
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Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240772837, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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@MR.S I've wasted entirely too much time on this. I have tried simplifying the topology, changing cables, using the power adapter, etc. and still have stability issues.
What bothers me most is the lack of meaningful logging and diagnostic capability.
I will return the device to Amazon for a refund.
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@jhg6308 Been having the same exact issue over the past few months. It's been driving me crazy, and as you said, no diagnostics can be generated.
I've downgraded firmware on the AP, powered via DC, changed edge switches, swapped patch cables; you name it I've done it.
I have an EAP773 that's rock solid, but I've had constant issues with this EAP670 v1.26 - too bad I'm out of my return window. I'll just have to sell on eBay for a loss I suppose.
What's extremely frustrating is when devices are "connected" but with no throughput.
Thank you for your efforts and documentation to ease my frustration with this access point! I really appreciate your time.
No sense in wasting my time with TP-Link support, I know it'll just be a run-around with a potential exchange for the same model with the same problem.
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@FrostTech I was still within the 30-day Amazon return window, so I gave up on TP-Link and went with Ubiquiti U7-Pro, which is working great. A bit more money but the management console software is MUCH more professional. Also ssh login on the device is full root access and there are good diagnostic and troubleshooting tools. IOW, TP-Link treats the user as a dumb consumer while Ubiquiti treats you as a professional.
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