No Cloud access

No Cloud access

No Cloud access
No Cloud access
2 weeks ago - last edited a week ago
Tags: #DNS
Model: OC300  
Hardware Version: V1
Firmware Version: 1.22.4 Build 20240304 Rel.59252

Hi folks hope you can help.

 

On Friday, possibley due to bad weather, our service went down. I was able to restart but most folks couldn't access the internet and the controller was showing as offline on our cloud portal.

 

Some PC's did have access, those whose DNS was explicily set to Manual 1.1.1.1 were gaining access. Those set to Auto DNS coudl not. As a work-around I manually set the DNS, but I obviously can't do this long term.

 

I can remote into a local PC and access the Controller locally, Cloud Access is On but it is showing as Disconnected. My ISP are saying that there is nothing weird at their end and can remote in to their router.

 

Any suggestions as to why this us happening?

 

Cheers

 

Paul

 

 

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#1
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3 Reply
Re:No Cloud access
a week ago - last edited a week ago

Hi  @Paul_FM 

 

Is your gateway router TP-Link?

 

You may change the DNS server for the router:

 

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#2
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Re:No Cloud access
a week ago

Thanks for the respones

 

The Gateway CISCO is provided by the ISP. This is connected to a TP-Link router (for DHCP) which I've aready set the DNS to 1.1.1.1 & 1.0.0.1

 

Paul

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#3
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Re:No Cloud access
a week ago

  @Paul_FM 

 

Further to my investigations, when I run traceroute from the Controller to google.com I get a BAD ADDRESS error. But traceroute to an IP address works.

 

 

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#4
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