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TP Link vigi won’t extract audio to USB

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TP Link vigi won’t extract audio to USB

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TP Link vigi won’t extract audio to USB
TP Link vigi won’t extract audio to USB
2024-10-30 15:56:55 - last edited 2025-01-16 01:31:14
Model: VIGI NVR1008H-8P  
Hardware Version: V1
Firmware Version: Latest

Hi I've recently set up some HiLook cameras to a TP link vigi NVR. I've got the audio recording working through playback in a browser but not when I download or extract the recording to a usb. Any help please?

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2 Accepted Solutions
Re:TP Link vigi won’t extract audio to USB-Solution
2024-10-31 02:02:38 - last edited 2025-01-16 01:31:21

Hi @ChuckTaylor 

Thanks for posting in our business forum.

Review if your audio is fit to the protocols it supports.

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#2
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Re:TP Link vigi won’t extract audio to USB-Solution
2024-10-31 05:59:01 - last edited 2025-01-16 01:31:14

Hi @ChuckTaylor 

Thanks for posting in our business forum.

ChuckTaylor wrote

  @Clive_A Hi Clive. Thanks for your response. The cameras are compatiable. I've tried changing the audio encoding setting in the camera to all 3 different compatible protocols G.711A, G.711U and G.726. 
This is only a problem when extracting the video and not a problem in normal playback 
 

HiLook IPC-T262H-MU

Do you test this on an HDD?

It's hard to say what is wrong here. It could be a problem with the compatibility.

Have you tried a VIGI camera? I cannot make use of your model number as we cannot get all the IPCs on the market for testing.

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3 Reply
Re:TP Link vigi won’t extract audio to USB-Solution
2024-10-31 02:02:38 - last edited 2025-01-16 01:31:21

Hi @ChuckTaylor 

Thanks for posting in our business forum.

Review if your audio is fit to the protocols it supports.

Recommended Solution
  1  
  1  
#2
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Re:TP Link vigi won’t extract audio to USB
2024-10-31 04:02:31

  @Clive_A Hi Clive. Thanks for your response. The cameras are compatiable. I've tried changing the audio encoding setting in the camera to all 3 different compatible protocols G.711A, G.711U and G.726. 
This is only a problem when extracting the video and not a problem in normal playback 
 

HiLook IPC-T262H-MU

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#3
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Re:TP Link vigi won’t extract audio to USB-Solution
2024-10-31 05:59:01 - last edited 2025-01-16 01:31:14

Hi @ChuckTaylor 

Thanks for posting in our business forum.

ChuckTaylor wrote

  @Clive_A Hi Clive. Thanks for your response. The cameras are compatiable. I've tried changing the audio encoding setting in the camera to all 3 different compatible protocols G.711A, G.711U and G.726. 
This is only a problem when extracting the video and not a problem in normal playback 
 

HiLook IPC-T262H-MU

Do you test this on an HDD?

It's hard to say what is wrong here. It could be a problem with the compatibility.

Have you tried a VIGI camera? I cannot make use of your model number as we cannot get all the IPCs on the market for testing.

Recommended Solution
  1  
  1  
#4
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