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ER7212PC upgrade stuck

ER7212PC upgrade stuck

ER7212PC upgrade stuck
ER7212PC upgrade stuck
Saturday
Tags: #Firmware Update
Model: ER7212PC  
Hardware Version:
Firmware Version:

Hi.

 

I got a new ER7212PC recently and initiated a firmware upgrade since the console prompted me to do so.

 

The gateway has now been fully offline (not even sending PoE to the APs) for one hour, and it shows no sign of booting up.

 

Is it normal to take this long? How can I diagnose this? I'm hesitant to pull the plug in case it's still performing the upgrade.

 

I don't exactly know which version if had and which version it was going to install since I don't remember everything, and the device won't even boot to check it out.

 

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Re:ER7212PC upgrade stuck
17 hours ago - last edited 17 hours ago

Hi  @klaussfreire 

Thanks for posting in our business forum.

May I ask did you try to upgrade the ER7212PC manually or click the console to auto-update?

Is the ER7212PC currently has no LED? Did you recall that if the process bar of the firmware upgrade came to 100% and showed rebooting then stuck or it got stuck in the middle of the process?

In the process of upgrading, did you try to reboot the PC running the ER7212PC or made any other network settings? Or was there any power interruption during the process?

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