EAP650 - New - Cannot connect to default SSID. I have tried multiple 650s
I just bought (3) new EAP650s
New installation
I can't connect to any of them from my iphone, nor laptop. I am trying to connect to both the 2.4 and 5g default SSIDs. Says cannot connect.
I have done factory reset holding down the button several times. Power cycled as well
HELP
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Hi @twm1969
Thanks for posting here.
Given that all three EAPs are all offline, it’s less likely to be an issue with the EAPs themselves. I recommend checking the upstream devices' network status, such as the router or switch.
You may check the points below and see if it helps:
1. Ensure the EAP is hardwired to the router via an Ethernet LAN cable, use a standard CAT5 above cable for the connection. Usually, we can see a corresponding LED light up on the Router.
2. Test the EAP's SSID with other wireless clients, eliminate the issue is from a specific client.
3. Check the IP info on the wireless clients. To access the Internet, the clients need to get Default Gateway (Router) and DNS Server from your network through the EAP.
4. Unplug the EAP, and connect a PC instead to the Router with the same Ethernet cable, check the IP info obtained on the PC and confirm it can get internet access.
5. Reset the EAP: with the EAP powered on, use a pin to press and hold the reset hole for about 8 seconds until the LED flashes green-red-yellow to factory default settings.
6. Repeat step 1)-4) if you still get no Internet access from the EAP, this is a detailed FAQ for more troubleshooting tips: https://www.tp-link.com/support/faq/3083/
If the issue still persists, please contact TP-Link support with the result of the above troubleshooting steps.
What's more, in such situations, you can contact the hotline team for real-time help.
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