VIGI NVR1108H-W - Unable to gain access to internet
Hi All,
I've been trying to set up my VIGI NVR1108H-W for a while with no success. I'm sure it's most likely me as the issue, I'm no professional with networking, but I can manage my way through these things.
Topology 1st attempt:
ASUS RT-AXE7800 Router > Unify Switch > VIGI NVR1108H-W WAN Port
Topology 2nd attempt:
ASUS RT-AXE7800 Router > VIGI NVR1108H-W WAN Port
VMS Cloud picks up the NVR as binded to TP-LINK account.
NVR is assigned a WAN IP but shows as Connected with no Internet access.
NVR is assigned LAN for management, but LAN port on NVR is not connected to anything
DHCP: Off
Neither the WAN nor LAN IP addresses can be reached via browser; the only access I can gain is directly from connecting a monitor to the NVR or via the VMS Cloud web portal: vms.tplinkcloud.com
Neither IP address can be pinged.
I run a PiHole on a custom DNS server at 192.168.1.77, but have also attempted to disable it with no effect.
Can anyone guide me as to where I'm going wrong and why I can't gain access?
Thanks so much
Hi @Neesonn
Thanks for reaching out to TP-Link Business Forums.
You can refer to the troubleshooting as follows:
1. Please wire a PC to the ASUS router's LAN and run ipconfig, check what IP address you can get from the router. Also, please run a ping 8.8.8.8 and see if you can get response from it.
If you can get 192.168.1.X and can access network, then use a short cat5e cable to connect NVR to the ASUS router as follows:
ASUS Router's LAN - - (WAN Port) NVR1108H-W
If you cannot access the network, then the issue is on the ASUS side.
2. Connect a monitor screen to the NVR and navigate to Settings > Network > WAN, set it as Dynamic IP
navigate to Settings > Network > LAN, set it with a different value/IP range from the router, just like 192.168.100.1/24
3. Enable DHCP Server on the NVR first and then connect a PC to the NVR's LAN. Run an ipconfig and check if you can get 192.168.100.X IP and perform a ping 8.8.8.8
Thanks for your understanding and cooperation.
Hi @Neesonn
Thanks for reaching out to TP-Link Business Forums.
You can refer to the troubleshooting as follows:
1. Please wire a PC to the ASUS router's LAN and run ipconfig, check what IP address you can get from the router. Also, please run a ping 8.8.8.8 and see if you can get response from it.
If you can get 192.168.1.X and can access network, then use a short cat5e cable to connect NVR to the ASUS router as follows:
ASUS Router's LAN - - (WAN Port) NVR1108H-W
If you cannot access the network, then the issue is on the ASUS side.
2. Connect a monitor screen to the NVR and navigate to Settings > Network > WAN, set it as Dynamic IP
navigate to Settings > Network > LAN, set it with a different value/IP range from the router, just like 192.168.100.1/24
3. Enable DHCP Server on the NVR first and then connect a PC to the NVR's LAN. Run an ipconfig and check if you can get 192.168.100.X IP and perform a ping 8.8.8.8
Thanks for your understanding and cooperation.