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EAP650(EU) v1 5G performance degradation after firmware update.

EAP650(EU) v1 5G performance degradation after firmware update.

EAP650(EU) v1 5G performance degradation after firmware update.
EAP650(EU) v1 5G performance degradation after firmware update.
12 hours ago - last edited 9 hours ago
Tags: #Firmware Update #Network Connectivity
Model: EAP650  
Hardware Version: V1
Firmware Version: 1.3.7

Hi there,

 

I have 3 x EAP650(EU) v1 running latest firmware version 1.3.7 - All of them connected via a Cisco 3850 Gigabit POE switch (no interface errors whatsoever)


Omada Software Controller version 6.2.0.17 (running on proxmox)

 

I updated all 3 EAPs to the latest firmware version 1.3.6 and then another one came up version 1.3.7 so updated to that. All 3 EAPs now run 1.3.7. I can see that 5G radio performance is degraded on all 3 of them. No settings in Omada Controller have been changed. 5G WiFi is not as fast as it used to be. When running EAPs on firmware version 1.1.3 I would always get 800-920 Mbps speedtest on my iPhone 15 Pro Max (No recent software changes, running latest iOS), now all I'm getting is 300 Mbps at best. My speedtest server is local - so I'm not internet dependant. I would like to roll the EAP firmware back to 1.1.3 however I remember it mentioning that this update is not reversable, to roll it back contact support. Can someone help me to roll these back please? Thanks!

 

Regards

 

Teymur

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#1
1 Accepted Solution
Re:EAP650(EU) v1 5G performance degradation after firmware update.-Solution
10 hours ago - last edited 9 hours ago

  @teymur88 

 

I have 8 EAP650 v1, all of them now on 1.3.7

 

All still achieve 940mbit + on 5ghz/160 without issue

 

Some things are known to reduce the performance to that level - do you have "prohibit wifi sharing" enabled ?  also, any rate limits set to above 300mbit will still be limited to around 300

Recommended Solution
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#3
4 Reply
Re:EAP650(EU) v1 5G performance degradation after firmware update.
11 hours ago

  @teymur88 


In order to receive assistance reverting your firmware, we recommend sending the following details to the listed Support Email on your region’s support page:


Subject: [Forum Escalation][ID 863258]

Forum Nickname: teymur88

Thread URL: https://community.tp-link.com/en/business/forum/topic/863258

Model & Version:

Description:

Any Other Relevant Information (Logs, Config Files, Images, etc.):


Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the issue. If you would like our team to ensure your ticket is responded to in a timely manner, feel free to reply with your Ticket ID Number.

Other users have also reported being able to SSH into the device and use the command roll-back to go back to the firmware you previously had. But I would recommend creating a ticket for further assistance.

Check out our subreddit, r/Omada_Networks! Want to help test and give feedback on new products? Sign up for the US Enterprise Beta Program here! Need a ticket? Contact Technical Support
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#2
Re:EAP650(EU) v1 5G performance degradation after firmware update.-Solution
10 hours ago - last edited 9 hours ago

  @teymur88 

 

I have 8 EAP650 v1, all of them now on 1.3.7

 

All still achieve 940mbit + on 5ghz/160 without issue

 

Some things are known to reduce the performance to that level - do you have "prohibit wifi sharing" enabled ?  also, any rate limits set to above 300mbit will still be limited to around 300

Recommended Solution
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0
#3
Re:EAP650(EU) v1 5G performance degradation after firmware update.
10 hours ago

  @GRL Thanks for your reply,

 

As I said earlier, I never changed any settings. I never had rate limiting or prohibit wifi sharing enabled. The whole situation is very strange. I only upgraded the firmware. Would it be OK for you to post your settings so that I can compare them to mine?

 

Teymur

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#4
Re:EAP650(EU) v1 5G performance degradation after firmware update.
9 hours ago

  @GRL Ignore my previous comment. May I just say thank you very much. I decided to go back and check the settings and Prohibit WiFi sharing was indeed enabled!!! I have no idead how. I never enabled this setting. Since I only have omada wireless and nothing else, I never really played with its wireless settings. I set this up once in Jan2025 and was enjoying it ever since, because it just works. Anyways disabling Prohibit WiFi sharing brought back the speed on 5G. Thank you!

 

Teymur.

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#5

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