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EAP 787 too hot to touch

EAP 787 too hot to touch

EAP 787 too hot to touch
EAP 787 too hot to touch
12 hours ago
Model: EAP787  
Hardware Version: V1
Firmware Version: N/A

So I ever use access points usually used mesh routers and got tired of speed drops so I bought the EAP787 and installed it. I'm kinda confused and upset  cause I touched it 3 days later and it was so hot it burn me .  That was with a poe++ Injector so I plugged in a 12v DC adapter and got the same results.  I contacted tp-link and they told me it's not supposed to burn me when I touch it and they are warranty it.  So I bought a eap650 from Amazonite to temporarily use while tp-link is doing there thing with the warranty. The eap650 gets so hot I barely can touch it. It's not as bad but I'm kinda disappointed in tp-link cause they are not telling customers if these access points run hot or not. What's the normal ranges . Is it going to catch on fire and kill my 6 children?  Come on tp-link! I need some specifications 

 

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3 Reply
Re:EAP 787 too hot to touch
8 hours ago

  @Brian93505 Sorry to hear about your experience. May I ask how you have the devices set up? Also, are you using a third party injector/dc adapter? 

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Re:EAP 787 too hot to touch
7 hours ago

  @NeilR_M I have them set up with stand alone, no controller. The EAP787 is powered by the TPLink poe++ (poe380S) injector.  The EAP650 I'm using while I'm getting my eap787 warranty is plugged in with the 12v power adapter it came with.   It's about as hot as I can withstand. It's almost to hot to touch.  TP-link needs to let us know what's the normal as far as heat goes. I'm surprised there is nothing on this topic..  This information should be in the manuals 

 

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#3
Re:EAP 787 too hot to touch
2 hours ago

  @Brian93505 when I got home from work the replacement EAP787 arrived so I removed the EAP650 and checked the temperature and the EAP650 was at 123deg. Does that seem a little hot?  I hooked up the new EAP787 and checked the temperature about 15 min later. It has a hot spot that's 107deg. I still have my hopes up that it's not going to get too hot. But this is tp-links last chance with me.  Support is not helpful and they have no information on this over heating issue.. I spent a lot of money on TPlink but I'm about to take it as a loss and start fresh with another company.  My apologies TP-link ...

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Helpful: 1

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Replies: 3

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