Notifications not working after changing time zone

Notifications not working after changing time zone

Notifications not working after changing time zone
Notifications not working after changing time zone
Yesterday - last edited Yesterday
Model: VIGI NVR1008H  
Hardware Version: V2
Firmware Version: 1.51 build 2603

I have got an NVR1008H(UN) setup with a few Tapo C530WS cameras.

 

I had (basic motion) notifications working fine. Basic only because I can't get smart notifications to work in spite of the cameras supporting it.

 

Then I changed the time zone from UTC to my local time zone (via the Vigi app) and now notifications no longer work. It's not just that notifications are not reaching me- Events are NOT being recorded any more. Previously I got a list of notifications, event clips and marks on the Video time stamp.

 

Disabling and re-enabling notifications in the Vigi app does not fix this. I setup the system for security purposes so that I could travel. So I need to resolve this from the Vigi app as I'm currently remote from site.

 

notifications still work fine on the Tapo app (including smart notifications like human and vehicle detection). But that's useless to me as my recordings are not available there.

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#1
1 Reply
Re:Notifications not working after changing time zone
Yesterday

Hi @P_S 

Thanks for reaching out to TP-Link Business Forums.

 

May I confirm if you setup the same time zone on both your NVR and Tapo cameras? Please make sure your NVR and Tapo cameras are on the same time zone.

Also, may I know how do you manage the NVR? Personal Edition or Enterprise version VIGI APP?

Can you view the live feeds on the VIGI APP?

 

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#2