Hi, @Leosimoni 

Thank you for posting on our business forum.

We generally do not recommend deploying EAP devices across multiple floors. While EAPs are equipped with omnidirectional antennas, thick floor structures can easily block wireless signals, which often leads to unstable connections between EAP units.

We would like to suggest that you run a test: please place the main AP and the two Client APs on the same floor, same room is best, and check whether the connection instability issue still persists.

If the test confirms the issue is caused by cross-floor deployment, we recommend that you consider adjusting your network layout accordingly.

 

Hi Nathan, Connection among APs on different floors are stable. My problem is the connection between clients and APs. I got two microinverters installed on the roof, under solar panels. Have an AP on the attic. Those microinverters never connected to that AP. Sometimes they stick at some AP on the ground floor. And if I try to force them to connect at attic AP, they go offline for good.

Hi,  @Leosimoni 

Thank you for providing additional information, which has helped us gain a clearer understanding of the issue you are facing.

In some cases, client devices may fail to connect to the nearest AP due to the inherent characteristics of their network adapters. We would recommend enabling the Lock to AP feature to bind your wireless device to a specific AP.How to configure Lock to AP on Omada Controller | Omada Network Support

 

Hi,  @Nathan-TP 

 

I did that. Locked the device to the nearest AP and the device went offline permanently. I had to set Omada controller to forget the device so that it would come online again.