ER707-M2
Hello,
Since connecting this router (I switched from the ER605) I am getting connection resets on some webpages, is there any setting I am missing that could be blocking it as if I plug directly into my ISP router these sites load fine.
I have checked the ACL and Firewall parts but cannot see anything and am at a loss to be honest.
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Hi,@MisterW7
Thank you for posting on our business forum.
We would like to get more details about the connection reset issue you mentioned. Could you please elaborate on the problem? If it is convenient, we would also appreciate it if you could provide relevant screenshots or a screen recording of the issue.
In the meantime, you may try the following troubleshooting steps first:
1.Please try clearing your browser cache, or access the webpages in private/incognito mode
2.If your current router configuration is not overly complex, you may try resetting your router to factory defaults and reconfiguring it to see if the issue is resolved
3.Try adjusting the MTU value of your WAN port to 1472 or 1480
4.Try setting your WAN DNS servers to 8.8.8.8 and 8.8.4.4
5.Replace your existing WAN cable with a new one for testing
Additionally, we would like to confirm: does this issue occur on your other connected devices as well, or only on one specific computer?
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Hi,@MisterW7
Thank you for posting on our business forum.
We would like to get more details about the connection reset issue you mentioned. Could you please elaborate on the problem? If it is convenient, we would also appreciate it if you could provide relevant screenshots or a screen recording of the issue.
In the meantime, you may try the following troubleshooting steps first:
1.Please try clearing your browser cache, or access the webpages in private/incognito mode
2.If your current router configuration is not overly complex, you may try resetting your router to factory defaults and reconfiguring it to see if the issue is resolved
3.Try adjusting the MTU value of your WAN port to 1472 or 1480
4.Try setting your WAN DNS servers to 8.8.8.8 and 8.8.4.4
5.Replace your existing WAN cable with a new one for testing
Additionally, we would like to confirm: does this issue occur on your other connected devices as well, or only on one specific computer?
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@Nathan-TP Clearing the cache does nothing, I've reset it to factory defaults and used the 8.8.8.8 and 8.8.4.4 and it's the same issue, adjusting the MTU makes no difference, I've already replaced the cable as that was my first thought.
It happens on all devices connected it's not limited to just one.
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Hi, @MisterW7
Thank you for providing the relevant information.
To better analyze the issue you are encountering, we would like to confirm the following additional information with you:
1. Could you please briefly describe the web reset issue you mentioned? If possible, could you provide relevant screen recordings or images to help us gain a clearer understanding of the problem?
2. How do you manage your ER707-M2? Do you use the Controller?
3. What is the topology of your network?
4. Apart from the web reset issue you mentioned, could you please let us know if you have encountered any other issues related to network instability?
5. When did this issue first occur? Did you perform any operations before the problem arose, such as firmware upgrades and other similar changes?
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