What should I do if my device keeps disconnecting from the internet when it’s connected to my TP-Link Range Extender?

Released On: 2018-11-27 06:00:32Last update time: 2018-11-27 06:00:32

The range extender may extend Wi-Fi signal but it does not maintain the connection. This FAQ will guide you to do some tests to exclude possibility caused by router other elements beside the range extender.

a device means: computers, laptops, mobile phones, etc.

Note: Refer to UG to get detailed info of the LED status.

 

Case 1

 

Step 1

Update the range extender to latest firmware.

Step 2

Contact TP-Link support with model number of your router and provide us with details on the problem. 

 

Case 2

 

Step 1

Disable then enable the wireless network connection of the device.

Step 2

To figure out the problem please place the RE near to the router to see whether the problem still exists.

Step 3

Check the IP address, default gateway and DNS of the device, when the range extender loses its connection.

Step 4

Contact TP-Link support with model number of your router and provide us with details on the problem. 

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Thanks for sharing keeps disconnecting from the internet when it’s connected to my TP-Link Range Extender. I would like to say I am using Tp link since 11 years and still have programe to use more and more time. Basically I am service provider and also helping to others about techfizzi.com Networking problems. And educating them how to fix you wirless problems with TP-link products.

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