Not getting alerts for WAN failover activation
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Not getting alerts for WAN failover activation
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I have my ER605 connected to my cable modem (Netgear CM1000) as the primary WAN and my LTE modem (Netgear LM1200) as the backup WAN. Failover has worked successfully twice since I've had the backup modem set up, but even though I have alerts set up, I haven't received any. To cover all my bases, I've enabled events and alerts for 'WAN is down', 'WAN is up', 'Backup WAN Takes Effect', and 'Primary WAN Recovered'. I get other alerts (controller down/up, etc). I have noticed that during the cable modem outages, WAN still shows as 'up' because the cable modem is still turned on and communicating with the router, just not the upstream ISP. Omada is obviously detecting a problem with the cable modem connection and switching to the LTE modem, and switching back. It's just not letting me know; my wife usually lets me know because the changeover disrupts whatever my daughter is watching on Disney+. What am I missing?
Software controller is on version 5.3.1
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@RF_Dude It hasn't happened in a while, but I remember the last one was of over an hour with no notification. I'll keep an eye out, but for other alerts (like WAN down/up, failed login, etc.), the alert happens rather quickly. The system knows when the connection fails and flips over to the backup, it just doesn't create an event or alert. It should be as simple as adding one line of code to the function that handles WAN switchover. Granted, I haven't seen the code, but I can't imagine it looks too different from something like:
function WAN_switchover(args) {
<code that handles switchover>
fire_event("WAN switchover")
}
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