Switch bricked during upgrade

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Switch bricked during upgrade

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Switch bricked during upgrade
Switch bricked during upgrade
2025-01-02 10:53:12 - last edited 2025-01-06 02:10:02
Model: TL-SG2008  
Hardware Version: V1
Firmware Version: From 3.0.9 to 3.0.12

Team,

 

This morning, I tried to upgrade a SG2008 switch from 3.0.9 to 3.0.12

The upgrade failed. It looks as if the switch is bricked - even a factory reset with the reset switch is not possible.

 

Any suggestions?

 

 

With warm regards - Will

 

*** making it run like clockwork ***
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#1
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1 Accepted Solution
Re:Switch bricked during upgrade-Solution
2025-01-06 02:09:56 - last edited 2025-01-06 02:10:02

Hi @ITV 

Thanks for posting in our business forum.
There is no recovery mode for the switch. You can consider the RMA if it does not work properly anymore.

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#2
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6 Reply
Re:Switch bricked during upgrade-Solution
2025-01-06 02:09:56 - last edited 2025-01-06 02:10:02

Hi @ITV 

Thanks for posting in our business forum.
There is no recovery mode for the switch. You can consider the RMA if it does not work properly anymore.

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#2
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Re:Switch bricked during upgrade
2025-01-07 10:05:30

  @Clive_A 

 

Thank you for the tip - I just replaced it with a SG2008P as I needed the PoE capability.

 

*** making it run like clockwork ***
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#3
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Re:Switch bricked during upgrade
2025-01-07 12:39:26

  @ITV was anything odd about the firmware update ?? power loss or anything ?? or like normal just clicked update and it went sideways  ?? 

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Re:Switch bricked during upgrade
2025-01-08 20:00:44 - last edited 2025-01-08 20:01:07

  @JS_racer - because I was working (to) late the tapo switched the power off during the upgrade.

*** making it run like clockwork ***
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Re:Switch bricked during upgrade
2025-01-09 01:08:19

Hi @ITV

ITV wrote

  @JS_racer - because I was working (to) late the tapo switched the power off during the upgrade.

FYI, such a case is not under warranty.

I recommend you get it in a power-stable environment if you perform any upgrades. For any devices, if you break power during the upgrade, most will become bricked. Apply to all hardware devices.

 

As I don't take care of the RMA, so contact your local teams. I would reject such an RMA request if this is the sitaution. This is due to human error, and it is not under the warranty.

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#6
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Re:Switch bricked during upgrade
2025-01-17 08:03:30

  @Clive_A - agree - bought a new switch.

*** making it run like clockwork ***
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#7
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