Is the EAP772 v1 still current?
Hi,
I just had an EAP772 AP get stuck in adopting after being flaky. I rebooted the entire system and upgraded the controller firmware. I went to check the AP firmware and noticed it is on an old build from 20240801. I tried to update and it is on the latest version. I checked the EAP772 downloads page and v1 hasn't had an update yet V2.6 is on build 20250327. So my question, is the EAP772 v1 still supported with updates?
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I sent a mail today to Omada support and got back a reply stating that reply EAP772(EU)_V1 is EOL and there will be no future firmware updates.
Also a link to https://static.tp-link.com/upload/manual/2025/202509/20250910/EOL%20List_Business_V6.0.pdf is included.
So we bought outdated hardware; that is not supported anymore. I bought mine dec 2024, so it is only 1 year old!
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Yeah I purchased back in October 2024. I think I'll be trying to offload these and go with Ubiquiti.
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@pendamos This is why TP-Link should get fined or banned. Drops support of a business product within a year. I had two when released (v.1). Such a waste of money and will never buy anything TP-Link again, personally or for business.
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@vpro1 wise words, I'll do the same
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@pendamos
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@puitv
I bought my EAPs in February this year (2025).. Didn't know I bought two shiny new WiFi 7 APs which is already outdated technology!
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Thanks for all your feedback and attention. We have noted the situation you reported. First of all, thank you for your support and trust in Omada products. Regarding the firmware update and technical support for the EAP772 V1 that you mentioned, we would like to clarify the following:
- Regarding the EAP772 V1 Firmware Update: We have verified with the relevant department that a new firmware version for the EAP772 V1 is about to be released and is currently in the final internal process. Once the firmware is officially released, we will share the update information on the forum and remind users to upgrade. Please stay tuned for any more announcements. The Support team may have provided outdated information due to delays in internal updates, and we apologize for any inconvenience this may have caused. I greatly appreciate your understanding.
- Regarding Discussion of Email Content: Please note that official TP-Link email correspondence includes a confidentiality disclaimer. While we encourage users to discuss the content of emails, directly copying and pasting the full text of emails is not permitted. To protect the privacy and compliance of both parties, please delete the full email content quoted in your post. Thank you for your understanding and cooperation. @Jarnster @puitv
If you encounter any other issues during use or need any more help, please don't hesitate to contact us on the forum. We will continue to support.
Thank you for your cooperation!
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Thank you for the feedback and the new release.
I hope I get some time the next weeks to test this firmware.
But still a few questions are there:
1) Are all V2 features merged to V1 too?
2) Can you confirm that V1 gets the same support life time as V2? In other words, can you confirm that the PDF with EOL devices is not correct?
We still have a unsupported product if you cannot confirm (2)
Thanks in advanced for your answers
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