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a week ago - last edited a week ago
Model: VIGI NVR2016H  
Hardware Version:
Firmware Version: 1.4.0 Build 250710 Rel.71260n

Hello, why isn't the camera stream displayed in the live view? The image is available in the app, and the stream is also recorded.

 

 

 

 

 

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#1
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Re:Loading failed-Solution
a week ago - last edited a week ago

  @VolkerS 

Thank you for your post.
Could you please check whether the camera is still showing as online/connected at the moment?
Have you tried refreshing the page multiple times? Does the live view re-appear after a refresh?
You might also test with a different browser to rule out any client-side issues.

Lastly, have you attempted to manage the camera through VMS? VIGI VMS
I recommend using VMS for device management—it often provides a more stable interface.

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#2
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Re:Loading failed-Solution
a week ago - last edited a week ago

  @VolkerS 

Thank you for your post.
Could you please check whether the camera is still showing as online/connected at the moment?
Have you tried refreshing the page multiple times? Does the live view re-appear after a refresh?
You might also test with a different browser to rule out any client-side issues.

Lastly, have you attempted to manage the camera through VMS? VIGI VMS
I recommend using VMS for device management—it often provides a more stable interface.

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#2
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Re:Loading failed
Monday

  @Ethan-TP 

Hello,

 

Could you please check whether the camera is still showing as online/connected at the moment?

 

the camera is still showing as online


Have you tried refreshing the page multiple times?

 

yes

 

Does the live view re-appear after a refresh?

 

no


You might also test with a different browser to rule out any client-side issues.

 

I tested with a different NVR. With the same result.

 

Restarting the camera restored the preview. Unfortunately, this only works for VIGI cameras.
It doesn't help with my Tapo camera.

 

 

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#3
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