@Mikael_Mex Hi, Your problem seems different from this issue but an unstable issue, and you can refer to the suggestions in this thread to troubleshoot. Best Regards

@Mikael_Mex Hi, Thank you for the case report, and you can refer to the link below to troubleshoot if you have an unstable issue on the Tapo Cam. What should I do if my Tapo smart camera keeps losing...

@El_Vigilante Hi, You can try to uninstall the Tapo app and reinstall the latest one and then check if the problem solves. And on the Tapo app, you can click on the Tapo Cam and go to the Camera...

@El_Vigilante Hi, Your problem looks the same as the thread "Video playback stucks", and you can troubleshoot according to the recommended solution in the thread. Best Regards

@Lagaro02 Hi, You can try to turn off the Parental Control feature on the Deco and change the DNS server(change to 8.8.8.8/8.8.4.4) on the Deco and check if the problem solves. How to change DNS...

@EmilianoRuiz Hi, After the problem happens, you can try to tap the "Reboot Camera" button on the Tapo app>Camera Settings page of the Tapo C500 to reboot the camera and then check if the camera will...