@SergioRH Hi, Usually, if you have configured the Kasa camera successfully, it's bound to a TP-Link ID(the email address you used to log in to the Kasa app). You can log in to the Kasa app installed...

@Bedrocks Hi, 1. It's not recommended to rollback the firmware, and for the feature request to add the 720P resolution for the Tapo C500, while we don't have any specific details that I can share...

@Mikael_Mex Hi, I am not responsible for the warranty service in your country, and I cannot provide further help on it. You can try to negotiate with the local supplier to check if they can provide...

@Bedrocks Hi, 1. The firmware 1.0.6 only has two resolutions(1080P and 360P), and it's normal if you only see the two options on the Tapo app after updating the firmware. 2. If you want to see the...

@Camara_c500 Hi, Please pay attention to the firmware version of your two Tapo C500, the firmware version 1.0.6 has the patrol mode, but the old version does not. We are releasing the firmware 1.0.6...

@Mikael_Mex Hi, If you have tried all the troubleshooting tips in the link(What should I do if my Tapo smart camera keeps losing connection or going Offline?) and the firmware is up to date, but the...