[How to bind your original account to new TP-Link Community]
[How to bind your original account to new TP-Link Community]
[How to bind your original account to new TP-Link Community]
2018-07-23 07:56:17 - last edited 2018-08-14 05:55:36

How to bind your original account to new TP-Link Community

Welcome to the TP-Link Community!

If you want use your original account, Please follow the steps below to bind your original TP-Link forum (https://forum.tp-link.com) account to the new TP-Link Community.

1. Login the Community by using the TP-Link ID. (A TP-Link ID and password give you all access to all TP-Link Cloud Service)

A. If you already have a TP-Link ID, you can login the community directly by using your Email and Password.

B. If you don’t have a TP-Link ID, you will need to register one firstly.

After click the Register, an activation email will be sent to your registration mailbox. Please open the activation link in the email to finish account registration within one hour.

Note: Please remember to read and check the Terms of Use and Privacy Policy.

 

2. After you login the community, it’s necessary for you to give yourself a screen name. The screen name cannot be changed after you finish the setting and it cannot be used for login.

Note: Please noted that you CANNOT use the same screen name as your orignal account now. Because there will be conflicts.

3. Then go to User CenteràSettingàAccount Import, enter your original account Username and Password.

4. Click Next to choose Current or Original Account.

Click OK. Till now, you have imported your account and data to TP-Link Community.

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49 Replies
Re:[How to bind your original account to new TP-Link Community]
2018-07-23 14:40:58 - last edited 2018-07-23 15:25:54

Account binding doesn't work with my old account, throws a server exception:

 

 

 

My old account seems to be present in the new community forum, but 156 posts are missing:

 

https://forum.tp-link.com/member.php?131425-R1D2 shows 1793 posts.

https://community.tp-link.com/en/business/uc/info/131425 shows 1637 posts.

 

Why this difference?

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Re:Re:[How to bind your original account to new TP-Link Community]
2018-07-24 01:27:17

Dear R1D7(R1D2)

 

Thanks for your feedback.

The difference is because you may have some Posts in the SOHO part on the old forum. We only shows the SMB part posts number now. 

Once the SOHO community finished, your date will show the correct result. 

 

Enjoy your time in the new community!

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Re:[How to bind your original account to new TP-Link Community]
2018-07-24 11:01:30 - last edited 2018-07-24 11:04:43

Dear TP-Link,

thanks very much for your help!

Binding the old account to the new one now did work. As for the missing posts: that makes sense - I didn't imagine that there were so much posts from me in the SOHO part

I like the new forum interface very much, kudos for your work!

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Re:[How to bind your original account to new TP-Link Community]
2018-08-04 04:31:32

I get "Incorrect username or password. Please try again" when trying to link my forum.tp-link.com account. I know the details are correct because they're in a password manager and I just l used them to log out and log in again. Is it because the screen name I chose here isn't the same as the one on the old forum? It's not a big deal really though, I only posted a couple of times in the Deco M5 forum.

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Re:[How to bind your original account to new TP-Link Community]
2018-08-04 08:44:20

I alos just get the user name and password error when I try to import my account. I know the details entered are correct so you must have a bug.

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Re:[How to bind your original account to new TP-Link Community]
2018-08-05 23:40:50 - last edited 2018-08-06 10:53:52

Hello pjam and MikeX,

 

1. To check wether username/ and password of the old forum are correct, directly go to the old forum and log in.

 

2. For the new forum you will have to assign yourself a "TP-Link ID" (your mail address, not the screen name) and a password. Only after logging in with your TP-Link ID in the new forum you are asked to choose a screen name.

 

3. You cannot use the old screen name for the new forum, since in fact all account data of the old forum is imported already in the new forum under the old screen name (but see 4). You can then bind your old account screen name and data to your new screen name with the newly created account here. When binding, you will be asked to choose either the new or the old screen name for the new forum.

 

4. Probably only old forum account data from members who did at least post once in the old "business forum" (Omada EAPs, Pharos APs, Switches etc.) can be bound to the new SMB forum's screen name yet. The accounts/posts of the "For home" (SOHO) groups in the old forum are supposed to be added later and most certainly you will be able to bind your old account with the new one when the SOHO part of the old forum will have been imported.

 

That might explain why you get an error message for old forum's credentials by now.

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Re:Re:[How to bind your original account to new TP-Link Community]
2018-08-08 08:47:06

Dear pjam

 

So what's the situation now? Did the problem sloved after checking what Mr R1D2 mentioned? 

Please let me know if the problem still bother you.

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Re:Re:[How to bind your original account to new TP-Link Community]
2018-08-08 08:49:25

Hi R1D2 

 

I appreciate what you have done here. Thanks a lot. yes

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Re: [How to bind your original account to new TP-Link Community]
2018-08-09 02:15:26

Dear TP-Link,

 

my pleasure if I can help. You already did help me, too. wink

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Re:Re:[How to bind your original account to new TP-Link Community]
2018-08-13 15:15:21
I think you should've warned us not to use the same screen name as in the old forum. I believe many ppl use the same name and not being able to bind accounts.
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