Router Settings Changed

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Router Settings Changed

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Router Settings Changed
Router Settings Changed
2018-09-13 08:35:54 - last edited 2021-04-20 11:27:03

Our office has a TP-Link Router that networks all computers and gives access to the Internet via a connected cable modem. Yesterday, suddenly everyone lost Internet. Looking at available wireless we found the name of the 2.4G connection had changed and did not work. A new 5G connection was available for the equipment that was compatible (some could not recognize the 5G). The cable company verified that they added a 5G channel, but theirs is NOT the new 5G in the router. In fact, they have no access to our inter-office network router.

 

  1. No one in our office made updates to the TP-Link router. Any idea how connection names and settings changes were made?
  2. How do we fix the 2.4G connection?

 

 

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5 Reply
Re:Router Settings Changed
2018-09-13 09:32:16 - last edited 2021-04-20 11:27:03
Hi, there, what's the model name of your TP-Link router?
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#2
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Re:Router Settings Changed
2018-09-14 06:30:10 - last edited 2021-04-20 11:27:03

Archer C5400

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#3
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Re:Re:Router Settings Changed
2018-09-17 04:38:33 - last edited 2021-04-20 11:27:03

The model is Archer C5400

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#4
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Re:Router Settings Changed
2018-09-17 10:58:01 - last edited 2021-04-20 11:27:03

First of all, nothing can be changed automatically. I can believe something resets, but not changed. If it was reseted, then 5G will also reset. It is faster to call tp-link technical support. What was your SSID before and what is now? Is it default SSID? Just reset your router and configure again with new passwords.

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#5
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Re:Re:Router Settings Changed
2018-09-18 06:06:36 - last edited 2021-04-20 11:27:03

Mitya, thanks for the insight.

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#6
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