No PoE

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No PoE

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No PoE
No PoE
2019-11-22 13:21:29 - last edited 2019-11-25 01:12:11
Model: EAP225  
Hardware Version: V2
Firmware Version: Don't know

Location - UK

 

I upgraded my Fibre broadband to G.fast. 

The engineer installed a new modem (Huawei MT992) to connect between the line and the router. The router connects to a switch, which connects to the TP-Link.

 

So:
Old Configuration
Line -> Router -> Switch -> EAP225 - Worked perfectly fine

 

New Configuration

Line -> Modem-> Router -> Switch -> EAP225 - No power at all 

 

The EAP225 was working just fine under the old configuration, but now no longer powers on under the new one. 
I have changed ports on the switches, replaced cables and used a switch port that I know works (since it's plugged into my laptop), but still there is no power to the TP-Link. 

 

No equipment changes, no fautly equipment (other than possibly the TP-Link). 

I don't have a power supply for the TP-Link so can't plug into mains (annoyingly).

 

 

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#1
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7 Reply
Re:No PoE
2019-11-25 01:20:30

Hi @Moses_89 ,

 

You said the EAP device doesn't work after you added the modem to the network topology. So do you mean the LED of the EAP device is off, right? 

We are not sure if you enable LED off when you manage the EAP, please reset the EAP devcie and try again. Besides, can you see the information of the EAP on the router? 

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#2
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Re:No PoE
2019-11-25 13:44:13

@forrest 



Yes, the LED light is off. 

I can't log into the EAP because there is no power so cannot reset it (which I tried to do anyway). 
Nothing happens when I push the reset button down for several seconds

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#3
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Re:No PoE
2019-11-26 01:44:07

Heelo @Moses_89 ,

 

From your description, I guess that the EAP device may be bricked. In this situation, we can do nothing for this.

You can try to contact local support to ask for a RMA. 

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#4
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Re:No PoE
2019-11-26 06:54:06

@Moses_89 

What is the model of the switch? Does it support 802.3af/at or Passive PoE?

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#5
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Re:No PoE
2019-11-26 08:51:41

@Mitya I don't actually know, but it was working before the new modem was installed, so I'm assuming it does support the requirements.


I think, as the previous person said, it may be bricked 

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#6
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Re:No PoE
2019-11-26 09:34:30

@forrest 

Pardon my ignorance, but what is an RMA?

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#7
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Re:No PoE
2019-11-26 09:36:37

@Moses_89 

It is broken, so go to service-center.

RMA = Return Merchandise Authorization

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#8
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