Unable to to connect the OC200 to cloud

Unable to to connect the OC200 to cloud
Unable to to connect the OC200 to cloud
2020-06-30 21:19:39
Model:Adapter
Hardware Version:
Firmware Version: N/A

I'm having troube with an OC200.

 

I've unbound it from the cloud as was having problems and it kept saying offline.

 

I am trying to connect it via the app and while the cloud connection is flashing it says it is offline and then stops.

 

I have not recently upgraded firmware or anything

HelP

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#1
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6 Replies
Re:Unable to to connect the OC200 to cloud
2020-07-01 08:03:00

@DigitalGerry 

Hi, it seems there is a similar issue https://community.tp-link.com/en/business/forum/topic/162216

perhaps you could try the suggestions from that link.

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Re:Unable to to connect the OC200 to cloud
2020-07-01 09:28:05

@DigitalGerry 

How do I raise a ticket?

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Re:Unable to to connect the OC200 to cloud
2020-07-02 01:10:01

@DigitalGerry 

 

Hi, contact TP-Link tech support

 

DigitalGerry wrote

@DigitalGerry 

How do I raise a ticket?

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Re:Unable to to connect the OC200 to cloud
2020-07-02 06:12:55

@Yannie Excet the form doesn;t work, its like theyve moved things around and not finished updating the page! FRUSTRATING

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Re:Unable to to connect the OC200 to cloud
2020-07-02 06:45:25

@DigitalGerry 

ah, my hyperlink is not working. Try following the link below to check the contact info (phone/email/service time) based on the region.

https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

 

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Re:Unable to to connect the OC200 to cloud
2020-09-05 19:36:35

@Yannie thanks am waiting for them to respond.

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