OC200 FW Ver: 1.7.0 not updating DST time. Caused scheduled backup to fail.
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Upgraded this AM and my 12 noon backup failed with this message. I checked and the OC200 when the message appeared and its showing the system time as 11:01.
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[Failed]Auto Backup failed to execute with generating file AutoBackup failed because autobackup schedule time was expired.
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Jul 14, 2020 11:00:00
am
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Only thing it is was 12:01 at the time. I checked my NTP server settings and TZ settings and they didn't change from what they were before I upgraded this AM.
(UTC-06:00) Central Time (US & Canada)
Tried changing the NTP Servers but didn't make a difference.
Anyone got any ideas?
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Dear @papayeya,
Sorry for the delayed response. TP-Link team is still checking the problem.
To better assist you, I'd like to escalate your case to our senior engineers who could help you more efficiently.
They will reach you later via your registered email address, please pay attention to your email box and reply back for further assistance.
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@papayeya got the same problem too.. controller's date is wrong causing valid vouchers to expired even not being used.
also some vouchers that has been set for 1 hour were not disconnecting after the specified duration.
Would be great if it can be fixed soon.
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Vouchers not expired was fixed by updating the firmware of the wireless access point ro the latest firmware
Also update the controller's firmware to the latest.
Date of vouchers not fixed yet. I was instructed to reset the controller which I will do it soon.
Update the firmware of the access point from the controller and let us know if the vouchers not get expired issue is fixed or not
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Dear @8CE,
got the same problem too.. controller's date is wrong causing valid vouchers to expired even not being used.
also some vouchers that has been set for 1 hour were not disconnecting after the specified duration.
May I know the device information(model and firmware) about your Omada Controller and EAPs?
For the issue that the controller's date is not updating correctly, please ensure the controller is connected to the Internet properly.
Besides, please confirm that port 123 for NTP server is not blocked in your network. FYI, some ISPs may block port 123.
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@Fae Please see attached screen shots:
Controller: OC200
Version: 4.2.8
Firmware Version: 1.7.3
EAP Model: 225 Outdoor
Version: 5.0.0
Access Point, OC200 and EAP firmware were all running with updated firmware but it always showing November 20 2020 date instead of current date.
I've got it right when i unbind OC200 and used my computer as local controller.
i'm still figuring out what causes the wrong date.
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Dear @8CE,
To better assist you, I've escalated your case to our senior engineers who could help you more efficiently.
They will reach you later via your registered email address, please pay attention to your email box and reply back for further assistance.
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Hi, did you have a solution for this problem ? I have more than 45 controllers on my domain, I already reset some units and it not solve the problem. This is a old issue.
The NTP config is a joke, it is there for nothing.
Thanks.
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Dear @TechsupportBR,
Hi, did you have a solution for this problem ? I have more than 45 controllers on my domain, I already reset some units and it not solve the problem. This is a old issue.
The NTP config is a joke, it is there for nothing.
Do you mean that you have more than 45 OC200s and all of them don't update the system date(stays on a certain date)?
May I check the network environment of your OC200 controller and know more detail about the problem you are facing?
It would be much helpful if you could elaborate. Thank you for your kind cooperation and patience.
BTW, there is one feedback that the Main Router (AVM Fritz!Box 7590) may lead to the problem, mentioned Here.
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Since a lot of customers mentioned they have the same issue. It is your job to go to your R&D department and ask them to fux the damn problem.
Stop asking users for the same problem details.
Your device has issues go do your job and fix it.
With the new controller update I thought it will be resolved. But sadly it is not.
Also some vouchers does not get expire.
Fae wrote
Dear @TechsupportBR,
Hi, did you have a solution for this problem ? I have more than 45 controllers on my domain, I already reset some units and it not solve the problem. This is a old issue.
The NTP config is a joke, it is there for nothing.
Do you mean that you have more than 45 OC200s and all of them don't update the system date(stays on a certain date)?
May I check the network environment of your OC200 controller and know more detail about the problem you are facing?
It would be much helpful if you could elaborate. Thank you for your kind cooperation and patience.
BTW, there is one feedback that the Main Router (AVM Fritz!Box 7590) may lead to the problem, mentioned Here.
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- Report Inappropriate Content
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