OC 200 controller won't send email notifications

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OC 200 controller won't send email notifications

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OC 200 controller won't send email notifications
OC 200 controller won't send email notifications
2020-08-18 08:00:02 - last edited 2020-08-19 10:59:00
Model: OC200  
Hardware Version: V1
Firmware Version: 1.7.0 Build 20200703 Rel.59609

Hello!!!
I have a OC 200 controller, i have setup the mail server like this:

I've tested the smtp server and the test mail delivered correctly.
But when i am testing the notifications, i wont get any email.
For example:

I disconnect a EAP, i am taking the alert, but i wont get any email. And i am repeat that the test mail was delivered correctly.
Any thoughts of missing something? ?
Thank you for your time!

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#1
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1 Accepted Solution
Re:OC 200 controller won't send email notifications-Solution
2020-08-19 02:39:08 - last edited 2020-08-19 10:59:00

Dear @citystore,

 

citystore wrote

I've tested the smtp server and the test mail delivered correctly.
But when i am testing the notifications, i wont get any email.

 

Did you enable Alert Emails in Site/Admin as well?

 

Please read Page 316-320 from the SDN User Guide to set for alert emails.

 

Hope this information is helpful. Best regards!

Happy New Year! Meet Us at CES 2023 | Featuring Wi-Fi 7, Omada Business Networking, VIGI Video Surveillance
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#3
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8 Reply
Re:OC 200 controller won't send email notifications
2020-08-18 10:01:09 - last edited 2020-08-18 10:26:20

@citystore 

 

Hello,

 

you may check with this instruction for Alerts email, 

 

I've tested the smtp server and the test mail delivered correctly.

But when i am testing the notifications, i wont get any email.
For example:

 

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#2
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Re:OC 200 controller won't send email notifications-Solution
2020-08-19 02:39:08 - last edited 2020-08-19 10:59:00

Dear @citystore,

 

citystore wrote

I've tested the smtp server and the test mail delivered correctly.
But when i am testing the notifications, i wont get any email.

 

Did you enable Alert Emails in Site/Admin as well?

 

Please read Page 316-320 from the SDN User Guide to set for alert emails.

 

Hope this information is helpful. Best regards!

Happy New Year! Meet Us at CES 2023 | Featuring Wi-Fi 7, Omada Business Networking, VIGI Video Surveillance
Recommended Solution
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#3
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Re:OC 200 controller won't send email notifications
2020-08-19 07:09:47
The SDN guide was very helpful. I found the solution. There is a option to send similar alerts within __ seconds in one mail. It was set 86400 seconds. That means over a day. I set it about 5 minutes, and it sends the alerts over email. Thank you very much.
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#4
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Re:OC 200 controller won't send email notifications
2020-08-19 07:58:07

One more question. You know if its a way in the mail for example of disconnected AP sending besides the MAC, also and the Alias of the AP
 

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#5
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Re:OC 200 controller won't send email notifications
2020-08-19 09:15:49 - last edited 2020-08-19 10:50:51

Dear @citystore,

 

 

One more question. You know if its a way in the mail for example of disconnected AP sending besides the MAC, also and the Alias of the AP

 

On the Devices page, we can configure an Alias for the AP. After that, it will only send the notifications about the AP with the Alias instead of the MAC. May I know why you want it to send both the MAC address and the Alias of the AP?

Happy New Year! Meet Us at CES 2023 | Featuring Wi-Fi 7, Omada Business Networking, VIGI Video Surveillance
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#6
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Re:OC 200 controller won't send email notifications
2020-08-19 09:48:27
Sorry i don't want to send both mac and alias, it was a typo. I've already set alias at the AP, but the mail delivered with the MAC of the AP.
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#7
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Re:OC 200 controller won't send email notifications
2020-08-19 10:58:51

@citystore 

 

citystore wrote

Sorry i don't want to send both mac and alias, it was a typo. I've already set alias at the AP, but the mail delivered with the MAC of the AP.

 

On the Devices page, make sure the AP is showing up with the Alias you set instead of the MAC address. Besides, ensure there is an operation that generates the alerts for the AP, then check the info under Log--Alerts, see if the message for the AP shows with the alias or the MAC address (you may locate to the content search box, search the MAC address or Alias of the AP to have a check).

Happy New Year! Meet Us at CES 2023 | Featuring Wi-Fi 7, Omada Business Networking, VIGI Video Surveillance
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#8
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Re:OC 200 controller won't send email notifications
2020-08-19 12:19:11
I rebooted an AP, and on the alert appeared the alias of the device. But on the email appears the MAC address. And for some reason i am getting 2 same emails about this alert simultaneously.
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#9
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