Archer AX50 internet connectivity dropping
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Archer AX50 internet connectivity dropping
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I've just bought and installed a new AX50 (v1 with firmware updated to 1.0.9) and am finding that devices are simultaneously losing internet connectivity two or three times per day. I'm on 1Gbps max fibre connection with Devoli in New Zealand.
All router LED lights remain green
Modem connection remains up
All devices maintain connectivity with the router whether 2.4G, 5G or wired, but none of them can get internet connectivity
The router web interface shows that the internet connection between the router and ISP is up and functioning properly, and shows devices connected with valid IP addresses
Rebooting the router allows all devices to regain internet connectivity
Any suggestions on a fix for this, please?
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Hi
The current firmware version on this website is 200426 v1 , which does not work on the ring fence "white list" of connected items, which all drop connection.
The last version that works without too much problem is Jan 20 !
Where did you get your version of the firmware for AX50 Router ?
Regards
RP
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UPDATE: I've given up and returned the AX50. I'm now back on my basic ISP provided router, which doesn't give the Parental Controls that I found really useful on the AX50, but it does give me a consistent and reliable internet connection for all my devices without falling over every day!
If anyone does manage to get to the bottom of this issue, though, I'd be really interested to understand the fix.
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I have the same problem with Archer C7.
In general, TP-Link routers all seems have the same problems..
But, I can unplug and plug back the cable to the WAN port to recover.
Just wondering why TP-Link comes up with a recovery solution that disable/enable the WAN side and leave a log..
Probably, the engineering side is no longer actively support customer.
Arthur
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Hi Tom.
The problem is usually caused by tge main router or isp supplied router and tge ax50 attached as a secondary.
In the ax50 network settings and Internet set tge dns to be the ip of tge gateway as well.
Another way to set a different dns is to set the ax50 to static on the isp router and turn off its dhcp.
I'm with sky so they don't allow you to change dns on there routers. The router serves up a dns as it asigns the ip. This creates conflict with Internet on the ax50 if you set another dns.
On the ax50 under dhcp you can assign a dns there too so all devices that connect will ignore the Internet dns settings.
Best solution around though turn off dhcp on your isp"s router and set the dns on the ax59 to what you want. This works for me a treat.
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Dear All,
Not only yours model, my AX73 also have the same problem.
That should be manufacturer defects and TP link refuse to recall all their poor products.
I swear won't be TPlink any more.
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