Hardware controller - Firmware upgrade - Can't control my AP's anymore

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Hardware controller - Firmware upgrade - Can't control my AP's anymore

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Hardware controller - Firmware upgrade - Can't control my AP's anymore
Hardware controller - Firmware upgrade - Can't control my AP's anymore
2020-10-15 13:24:42 - last edited 2020-10-19 08:36:49
Model: OC200  
Hardware Version: V4
Firmware Version: 1.7.0 Build 20200703 Rel.59609

Just updated the OC200 to the new v1.7 firmware 

 

Before doing so, it warned me to check compatibility, which i did. 

 

I have 3x EAP245 and 1x EAP225-Outdoor. It wanted firmware version:

 

EAP245_V3 2.20.0 Build 20200423 Rel. 36779 and above

EAP225-Outdoor_V1 1.20.0 Build 20200422 Rel. 70543 and above

 

I checked this and have:

 

v2.4 on the EAP245's

v1.7 on the EAP225 

 

So, thinking i'm all good, i go and upgrade as it kept bugging me. Now the upgrade is complete its telling me none of my devices are compatible and i cant see any clients connected to them, although the wifi AP's are still working and routing. 

 

 

I did take a backup of my old controller settings, can't figure out where to restore this to. 

 

So are my AP's not compatible with this new firmware ? 

 

Need to get my controller back working. 

 

Thanks! 

 

 

 

 

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#1
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Re:Hardware controller - Firmware upgrade - Can't control my AP's anymore-Solution
2020-10-16 06:20:25 - last edited 2020-10-19 08:36:49

Dear @bp1000,

 

I have 3x EAP245 and 1x EAP225-Outdoor. It wanted firmware version:

EAP245_V3 2.20.0 Build 20200423 Rel. 36779 and above

EAP225-Outdoor_V1 1.20.0 Build 20200422 Rel. 70543 and above

 

I checked this and have:

v2.4 on the EAP245's

v1.7 on the EAP225 

 

So, thinking i'm all good, i go and upgrade as it kept bugging me. Now the upgrade is complete its telling me none of my devices are compatible and i cant see any clients connected to them, although the wifi AP's are still working and routing. 

 

The current firmware you have is apparently not the firmware it wants.

 

Please download the correct firmware from your region's official website:

https://www.tp-link.com/support/download/eap245/v3/#Firmware

https://www.tp-link.com/support/download/eap225-outdoor/#Firmware

 

Then update from the controller:

click on the incompatible EAP device to show the menu on the right side,  locate to Manage Device where you can upload the firmware.

 

It's highly recommended to read the Omada Upgrade Guide for detailed steps, 

https://www.tp-link.com/omada-sdn/controller-upgrade/#content-5_1_1

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#3
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Re:Hardware controller - Firmware upgrade - Can't control my AP's anymore
2020-10-15 18:09:08 - last edited 2020-10-16 06:23:00

bp1000,

 

please see the FAQ of Omada SDN solution related to upgrading and management.

 

And make sure to read the Omada Controller Upgrade Guide before upgrading.

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Re:Hardware controller - Firmware upgrade - Can't control my AP's anymore-Solution
2020-10-16 06:20:25 - last edited 2020-10-19 08:36:49

Dear @bp1000,

 

I have 3x EAP245 and 1x EAP225-Outdoor. It wanted firmware version:

EAP245_V3 2.20.0 Build 20200423 Rel. 36779 and above

EAP225-Outdoor_V1 1.20.0 Build 20200422 Rel. 70543 and above

 

I checked this and have:

v2.4 on the EAP245's

v1.7 on the EAP225 

 

So, thinking i'm all good, i go and upgrade as it kept bugging me. Now the upgrade is complete its telling me none of my devices are compatible and i cant see any clients connected to them, although the wifi AP's are still working and routing. 

 

The current firmware you have is apparently not the firmware it wants.

 

Please download the correct firmware from your region's official website:

https://www.tp-link.com/support/download/eap245/v3/#Firmware

https://www.tp-link.com/support/download/eap225-outdoor/#Firmware

 

Then update from the controller:

click on the incompatible EAP device to show the menu on the right side,  locate to Manage Device where you can upload the firmware.

 

It's highly recommended to read the Omada Upgrade Guide for detailed steps, 

https://www.tp-link.com/omada-sdn/controller-upgrade/#content-5_1_1

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Hardware controller - Firmware upgrade - Can't control my AP's anymore
2020-10-16 11:08:35

I rebooted the controller and it allowed me to run the. rolling update. 

 

For some reason, before i didnt get that button! 

 

When i first updated i had to adopt them. Once done, no options to update to make them compatible. Rebooted then i got the down arrow next to each AP, updated them and all is now good. 

 

Strange my firmware was a later version of the one it put on it. 

 

 

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Re:Hardware controller - Firmware upgrade - Can't control my AP's anymore
2020-10-19 08:34:39

Dear @bp1000,

 

Glad to hear that it's updated and good now. Thank you for your valued feedback!

 

I rebooted the controller and it allowed me to run the. rolling update.  

For some reason, before i didnt get that button!  

When i first updated i had to adopt them. Once done, no options to update to make them compatible. Rebooted then i got the down arrow next to each AP, updated them and all is now good. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#5
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