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Omada SW Controller Lose connection to EAP225-Outdoor

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Omada SW Controller Lose connection to EAP225-Outdoor

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Omada SW Controller Lose connection to EAP225-Outdoor
Omada SW Controller Lose connection to EAP225-Outdoor
2020-10-28 13:24:40
Model: EAP225-Outdoor  
Hardware Version: V1
Firmware Version: 1.20.0 Build 20200422 Rel. 70543

Controller version                           Omada_Controller_V4.1.5_Windows_32bit&64bit

AP Model                                            EAP225-Outdoor(EU) v1.0

AP Firmware Version                     1.20.0 Build 20200422 Rel. 70543

CPU                                                       Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz

RAM                                                      8 GB

Switch Model Number                  TP-Link JetStream T1500G-10MPS

Redirecting to                                   Specific website

 

 

Case Description:

After successful configuring for all four AP’s and after DHCP update IP (24 hours) for all AP’s, the controller lose connection to all four AP’s (DISCONENCTED)

We are unable to access the device neither using controller nor using stand alone to the new AP IP.

Login page open, prompt for username and password, admin admin failed, admin and controller password failed, cloud account credentials also failed.

 

On the first occurrence, We had to hardest all four AP’s, to be able to adopt the AP’s using master credentials admin admin.

 

This issue happened twice, this is totally unaccepted and inappropriate, we need permanent solution, We are using this as a public Wi-Fi access as a marketing tool for our customers.

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Re:Omada SW Controller Lose connection to EAP225-Outdoor
2020-11-03 04:11:05

Dear @AmerAbuHalema,

 

Case Description:

After successful configuring for all four AP’s and after DHCP update IP (24 hours) for all AP’s, the controller lose connection to all four AP’s (DISCONENCTED)

 

Are the four APs and the controller host (the PC with Omada Controller installed) all connected to the same network? Do you configure any advanced settings such as VLAN?

 

When the EAPs are disconnected from the Omada Controller, please check if you can find the EAPs and controller host from the DHCP Client List on the DHCP Server, ensure they have obtained IP addresses properly first. And you may use the Ping command to check the connectivity, check if the ping to the EAPs from the controller host is successful.

 

Here is the troubleshooting guide for your further troubleshooting reference.

https://www.tp-link.com/support/faq/2581/

 

We are unable to access the device neither using controller nor using stand alone to the new AP IP.

Login page open, prompt for username and password, admin admin failed, admin and controller password failed, cloud account credentials also failed.

On the first occurrence, We had to hardest all four AP’s, to be able to adopt the AP’s using master credentials admin admin.

 

Once the devices are adopted by the Omada Controller V4.1.5, their username and password become the same as settings in Device Account to protect the communication between the controller and devices. By default, the username is admin and the password is generated randomly. Please go to Settings > Site > Device Account to check the username and password.
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