TL-R605 not visible in Dashboard and Speedtest loop

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TL-R605 not visible in Dashboard and Speedtest loop
TL-R605 not visible in Dashboard and Speedtest loop
2020-11-16 15:14:16 - last edited 2021-09-13 02:58:10
Model: ER605 (TL-R605)  
Hardware Version: V1
Firmware Version: v1.0.0

TL-R605 not visible in Dashboard

 

Speed test loops, after 240 it start again

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#1
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1 Accepted Solution
Re:TL-R605 not visible in Dashboard and Speedtest loop-Solution
2021-04-21 10:28:00 - last edited 2021-09-13 02:58:10

Hi All,

 

As a summary and update:

 

When we click "speed test" on the gateway to test the speed in Dashboard, what we see is just a simple loop animation, it doesn't mean the real process of speed test. As for the issue that the speed test in the dashboard displays general error and Internet Capacity and Gateway are still displayed as N/A, it has already been fixed on the Omada Controller v4.2.11 (check for the update here).

 

Below is quoted the detailed problem description, if you happen to suffer from the same issue, please ensure your controller is running with v4.2.11 or above first.

 

Setup: Omada_Controller_V4.2.11, ER605 (TL-R605)

When running the speed test, it goes to 240 and then it resets to 0, and starts again. It does that multiple times, resulting in a error:

It does display the correct speed results, but it does not update the "Gateway" and "Internet Capacity". Only displays the error.

 

What's more, if you have Omada Controller v4.2.11 or above, but the gateway info is always "N/A" and the speedtest always gives you an error (even with the periodic test enabled), you may check if it's the firewall in your network that blocks the connection, see more details from and after floor #48.

 

For any new feedback, please feel free to start a new thread to report it. Thank you!

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
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#58
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Re:TL-R605 not visible in Dashboard and Speedtest loop
2020-11-17 02:33:28

Dear @Munnik,

 

TL-R605 not visible in Dashboard

Speed test loops, after 240 it start again

 

After you click "need speed test", please wait for about 5-10 minutes, and then check the Internet Capacity and Gateway, confirm whether they would show the Internet speed and Network Utilization finally.

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
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#2
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Re:TL-R605 not visible in Dashboard and Speedtest loop
2020-11-17 08:16:10 - last edited 2020-11-17 08:31:53

@Fae Thank you for your reply.

 

Ik already did that multiple times. And I also displayed the problem with the Speed test.

When running the speed test, it goes to 240 and then it resets to 0, and starts again. It does that multiple times, resulting in a error:

It does display the correct speed results, but it does not update the "Gateway" and "Internet Capacity". Only displays the error.

 

Does anyone else has this problem?

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#3
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Re:TL-R605 not visible in Dashboard and Speedtest loop
2020-11-17 22:41:04

I have exactly the same problem.

 

 

The error keeps coming back when I click on the dashboard button at the top left.

 

Config:

TL-R605
2 x EAP 245 

 

Setup: • Omada_Controller_V4.2.11_Windows • TL-R605 • 2 x EAP245 V3
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#4
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Re:TL-R605 not visible in Dashboard and Speedtest loop
2020-11-19 12:26:46

Hi all,

 

I've reported this issue to the R&D team for further analysis.

If there is an update, I will keep you informed here.

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
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#5
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Re:TL-R605 not visible in Dashboard and Speedtest loop
2020-11-23 11:13:49 - last edited 2020-11-23 11:15:27

I have checked my config:

 

Running Omada 4.2.4
and the following devices:

1x EAP225-Outdoor(EU) v1.0

1x EAP245(EU) v3.

1x TL-SG2210P v3.20

1x TL-R605 v1.0

This is what my dashboard shows:


I can also see an overview of speedtests:

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#6
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Re:TL-R605 not visible in Dashboard and Speedtest loop
2020-11-24 08:31:54

Dear @Munnik, @Lowie,

 

Sorry that we cannot reproduce the problem you posted here for further analysis.

 

To confirm, are you using the Omada Software Controller V4.2.4? Is it Windows or Linux version?

If possible, please try to reinstall the Omada Software Controller V4.2.4 and see if it helps.

 

If you use OC200, please verify it is running with the firmware 1.7.1 Build 20201016, and reinstall the firmware for checking.

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
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#7
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Re:TL-R605 not visible in Dashboard and Speedtest loop
2020-11-24 11:50:29

@Fae 

 

To confirm, are you using the Omada Software Controller V4.2.4? Is it Windows or Linux version?

 

Yes, I use Omada Software Controller V4.2.4 on Windows.

 

I will reinstall the Software and test it.

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#8
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Re:TL-R605 not visible in Dashboard and Speedtest loop
2020-11-24 16:50:02

@Fae 

 

After uninstall, reboot and install, the problem is still there.

 

I also updated Java to version 8 update 271.

 

Do you want me to send some log files? If so, which do you want?

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#9
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Re:TL-R605 not visible in Dashboard and Speedtest loop
2020-11-24 23:48:09 - last edited 2020-11-24 23:48:43

Unfortunately still the same behavior.

 

config:

 

  • Win10 pro version 20H2
  • java version "1.8.0_271"
  • Java(TM) SE Runtime Environment (build 1.8.0_271-b09)
  • Java HotSpot(TM) 64-Bit Server VM (build 25.271-b09, mixed mode)
  • Omada_Controller_V4.2.4_Windows_32bit&64bit

 

 

Setup: • Omada_Controller_V4.2.11_Windows • TL-R605 • 2 x EAP245 V3
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#10
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Re:TL-R605 not visible in Dashboard and Speedtest loop
2020-11-26 12:36:55 - last edited 2020-11-26 12:50:13

For me the same problem. I have installed the TL-R605 yesterday and it works fine in my network. It is also connected in my Omada controller software 4.2.4 on Windows 10.

But on my dashboard there is the "N/A". When i click on the speed test it will go testing and testing and after a while it stops and says test failed, try again.

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#11
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