Dear @LinkOps,

A number of times now the access point will become non-responsive to network service requests and requires logging into the access point via an Ethernet connected device to reboot it. This is somewhat counterintuitive having to do this every 10-15 days which causes disruption to the household's wireless activities.

 

I would have raised this as a support case but found no means to do so and therefore have resorted to posting it to the community for resolution.

How many EAPs do you have in total? How many clients are usually connected to the EAP115?

If you haven't reset the EAP115 yet, you may try it and reconfigure the EAP115 to check if it helps.

How to reset: with the EAP powered on, press and hold the reset button for about 8 seconds until the LED flashes.

If you have to reboot the EAP to recover the network connection, you may check the warranty with your reseller.

To contact the TP-Link technical support, you may follow the link below to find the contact info of the local support in your region.

https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

If your region is not found from the link above, you can also follow the link below to open a ticket to the global support directly.

https://www.tp-link.com/en/support/contact-technical-support/#E-mail-Support