Newly installed EAP225 is terribly slow
The Problem: My new EAP225 is unbelievably slow from 1 ft away on both bands.
Internet Service: 300/10 download/upload
Hardware:
- Main Router: Netgear R6700v3
- AP1: Netgear Extender EX6100v3 (In AP mode)
- AP2: TP-Link Omada EAP225 (using supplied injector), AP are wired through CAT6 and CAT5e (up to date firmware)
My house isn't large but has a central stone chimney and most walls are covered with sheetrock and 1/2" thick decorative wood paneling. As a result, wifi is abysmal. I originally had my router broadcast downstairs and the Netgear extender broadcast upstairs (in AP Mode, via cat5e). Adjacent to the router or the netgear AP and even some distance away i could achieve full speeds on the 5Ghz band (300+ down/10+ up) using speedtest.net. However, the router was constrained to a wood panel closet so its range was limited.
The new plan was to disable the routers broadcast (and leave it in the closet) and put the Netgear extender and my new EAP225 at opposite ends of the house (one upstairs and one downstairs) wired back to router by Cat5e. I set up the EAP225 but my speeds are terrible. I have confirmed I have strong signal and a low interference on the chosen channel. At most, I get 20mbps download and 5 mbps upload from 1 ft away. 10ft plus away, it goes down to 5mbps/2mbps. This is with no other AP broadcasting.
If I swap back in my extender in place of the eap225 at the same wire, the extender is maxing out speeds again. If I move the eap225 right next to the router and use different Ethernet cables, its speeds are still horrible.
I have optimized channels, confirmed strong signal, tested with and without WMM/QoS, tested in both auto and in only N and AC radio modes. I can't figure this one out. Seems unlikely that both radios are defective in this AP. Any thoughts?
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You are always going to get Dropped and Retry packets. Anything less than 30% retry is normal, 60% heavy and should be investigated.. Drops should only be a few % at most (3 / 4%)
Those numbers are nothing to worry about
Here is a sample of my 4 APs / 50 devices and their drop rate for example, and that was middle of night when I was asleep :)
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Thanks for the really helpful responses. My knowledge has fallen so far behind over the years but your info is really helping bring me up to speed.
In terms of clearing up congestions on the AP;
1) Does creating a second SSID broadcast on the eap225 for just iot devices help? Or does it not matter since both SSID are in the same queue since its through the same AP and its antennas?
2) Alternatively, would it make sense to turn the netgear router wifi back on and create a separate broadcast of just 2.4 ghz for all of my iot devices? This is assuming it doesn't create too much congestion/interference on my 2.4ghz band.
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Another observation:
I have my EAP225 and my netgear both broadcasting identical SSID for 2.4ghz and a different, but identical SSID for their 5Ghz bands. As expected, the 2.4 Ghz SSID is only seen once by client devices and inSSIDer detects it as one network with 2 AP. However, the 5Ghz band is seen as two separate networks by the clients and inSSIDer detects them as indetically named but different networks (not one network with two AP). What gives?
This didn't happen in the past with two netgear devices. I would think its a netgear vs TP-Link thing, except for the fact that it works with the 2.4 ghz band but doesn't with 5 ghz.
Thanks for all the help!
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1) Does creating a second SSID broadcast on the eap225 for just iot devices help? Or does it not matter since both SSID are in the same queue since its through the same AP and its antennas?
All SSIDS are on the same frequency using the same aerial, it likely wont make any difference for you
2) Alternatively, would it make sense to turn the netgear router wifi back on and create a separate broadcast of just 2.4 ghz for all of my iot devices? This is assuming it doesn't create too much congestion/interference on my 2.4ghz band.
You could do that if its on a different channels from the other, that would certainly remove the slow devices from your network and free up airspace :)
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This is just how the 2x different vendors implement the WiFi protocols. At at guess they are using the exact same protocol and configs for the 2.4 (as its old and not used much now) but slightly different for the 5Ghz
There are things like polling rate, minimum frame, airtime settings, beacon rates etc that will cause this.. one of those isn't the same on the 5Ghz from both vendors.. it wont make a shadow of a difference to the clients but will appear the way you are seeing it on scanners.
I wouldnt worry about that..
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@JSchnee21 just to say thanks for your initial troubleshooting message, significantly increased my network. Turns out having QOS/WMM off was crushing my speeds. Very very helpful
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Thanks @Luke-r,
Glad to hear it! Generally speaking, I've found the EAP's work best when using mostly default settings.
But there are a few exceptions related to:
Band Steering -- it's better off
Airtime fairness -- it's better off
Channel BW -- it's better with 20 for 2.4 (not 20/40), and 80 fo5 5.8 (not 20/40/80).
Transmit power -- it's better on the custom scale, with the dBm in the mid to upper mid range -- NOT maxed out.
In terms of QOC/WMM this is required for 802.11n and 802.11ac speeds. So, if you disable this default setting, the AP drops back to what is effectively 802.11g speeds. So, don't do that.
-Jonathan
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So despite all of our progress I am still pretty disappointed with how the EAP225 is performing. It seems like as soon as a I get good throughput, things go and drop back to a snails pace within a blink of an eye.
Its like one second iperf and speedtest.net are 300mb/s. The next they drop down 5 mb/s. At first I thought it was intermittent interference in my area (a not so dense suburb) but after monitoring the activity and trying all different frequencies, there is no discernable correlation. Paticularly, there is really little to no activity on the 5Ghz band.
I am back to thinking maybe something is wrong with this EAP225. I have implemented all the suggestions and I still bounce back and forth between expected, high speeds and horribly slow. Furthermore, when monitoring the AP through the Omada SDN on a PC, I see its there and connected, but I don't see any performance data (no bytes transferred) and it shows 0 clients connected, even though I know at least 10 are successfully connected.
Any final ideas? I was supposed to get a call back from TP Link support last week but no one called so I guess I may try them again.
Thanks for all the help and informative responses.
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AH
Omada SDN on a PC, I see its there and connected, but I don't see any performance data (no bytes transferred) and it shows 0 clients connected, even though I know at least 10 are successfully connected.
Sounds like you are running the wrong firmware on the controller!
You should be running 4.2.5 or 4.2.8 - you are likely running version 3.something
One the symptoms is you dont get any reports of clients connected or device info, this is a manual update. Just download the v4.2.8 firmware and apply manually, this will help greatly.
If you are doing this backup the config as v4 update wipes this, its a VERY different version to v3
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