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EAP245 keeps getting isolated

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EAP245 keeps getting isolated

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
EAP245 keeps getting isolated
EAP245 keeps getting isolated
2021-05-04 08:26:02
Model: EAP245  
Hardware Version: V3
Firmware Version: 5.0.1 Build 20201224 Rel. 59228

What are the main reasons an eap can get isolated? I've experienced this issue with 2 clients and don't seem to find any connectivity issues when I plug in the ethernet cable in a laptop. 

 

 

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#1
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6 Reply
Re:EAP245 keeps getting isolated
2021-05-04 09:31:32

@JFK-Computers 

 

Usually this is caused by a firewall stopping the controller talking to the AP in some way.   Most common with Windows Firewall when using the software controller

 

Check ports 29810 - 29813 are open both ways

 

More info here

 

https://community.tp-link.com/en/business/kb/detail/362

 

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#2
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Re:EAP245 keeps getting isolated
2021-05-13 08:12:29

@JFK-Computers 

Isolated is a status that only shows when using Mesh network, which means downlink AP disconnect from uplink AP.

 

You may check the distance between your EAPs, and make sure the root AP is working all the time.

 

Moreover, 

Just striving to develop myself while helping others.
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#3
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Re:EAP245 keeps getting isolated
2021-05-19 15:17:42
it's an OC200. So that can't be the issue
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#4
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Re:EAP245 keeps getting isolated
2021-05-19 15:19:10

@Virgo I'm not using Mesh. everything is connected with cable. but there is one AP that keeps show up as isolated for some reason.

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#5
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Re:EAP245 keeps getting isolated
2021-05-20 00:11:37

@JFK-Computers 

That's weird, how about reset and re-adopt it? can reset solve this problem?

Just striving to develop myself while helping others.
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#6
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Re:EAP245 keeps getting isolated
2021-05-21 05:45:36

@JFK-Computers 

 

Hi, I just did a test, and find out that isolated equals to disconnected.

If this EAP supports Mesh feature, and it has been adopted to the Controller before, and now disconnected from the network, the status will turn to isolated.

 

You should check the connection between this EAP and the front device. Change different cables and ports.

Just striving to develop myself while helping others.
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#7
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Replies: 6

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