Business Community > WiFi > EAP245 keeps getting isolated
< WiFi

EAP245 keeps getting isolated

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

EAP245 keeps getting isolated

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
EAP245 keeps getting isolated
EAP245 keeps getting isolated
2021-05-04 08:26:02
Model: EAP245  
Hardware Version: V3
Firmware Version: 5.0.1 Build 20201224 Rel. 59228

What are the main reasons an eap can get isolated? I've experienced this issue with 2 clients and don't seem to find any connectivity issues when I plug in the ethernet cable in a laptop. 

 

 

  0      
 
  0      
 
#1
Options
6 Reply
Re:EAP245 keeps getting isolated
2021-05-04 09:31:32

@JFK-Computers 

 

Usually this is caused by a firewall stopping the controller talking to the AP in some way.   Most common with Windows Firewall when using the software controller

 

Check ports 29810 - 29813 are open both ways

 

More info here

 

https://community.tp-link.com/en/business/kb/detail/362

 

  1  
  1  
#2
Options
Re:EAP245 keeps getting isolated
2021-05-13 08:12:29

@JFK-Computers 

Isolated is a status that only shows when using Mesh network, which means downlink AP disconnect from uplink AP.

 

You may check the distance between your EAPs, and make sure the root AP is working all the time.

 

Moreover, 

Just striving to develop myself while helping others.
  0  
  0  
#3
Options
Re:EAP245 keeps getting isolated
2021-05-19 15:17:42
it's an OC200. So that can't be the issue
  0  
  0  
#4
Options
Re:EAP245 keeps getting isolated
2021-05-19 15:19:10

@Virgo I'm not using Mesh. everything is connected with cable. but there is one AP that keeps show up as isolated for some reason.

  0  
  0  
#5
Options
Re:EAP245 keeps getting isolated
2021-05-20 00:11:37

@JFK-Computers 

That's weird, how about reset and re-adopt it? can reset solve this problem?

Just striving to develop myself while helping others.
  0  
  0  
#6
Options
Re:EAP245 keeps getting isolated
2021-05-21 05:45:36

@JFK-Computers 

 

Hi, I just did a test, and find out that isolated equals to disconnected.

If this EAP supports Mesh feature, and it has been adopted to the Controller before, and now disconnected from the network, the status will turn to isolated.

 

You should check the connection between this EAP and the front device. Change different cables and ports.

Just striving to develop myself while helping others.
  0  
  0  
#7
Options

Information

Helpful: 0

Views: 3605

Replies: 6

Related Articles
 EAP245 gets isolated multiple times per day
2058 0
 EAP245 Not getting DHCP IP
2749 0
 eap245 v3 no isolate ssid
2869 3
EAP245 WPS
674 0
EAP245 V3 from Amazon
829 0
Voucher not available in EAP245
803 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.