TP EAP225 Outdoor has no upload

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TP EAP225 Outdoor has no upload

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TP EAP225 Outdoor has no upload
TP EAP225 Outdoor has no upload
2021-06-10 15:09:37
Model: EAP225-Outdoor  
Hardware Version: V1
Firmware Version: 5.0.0 Build 20200918 Rel. 58628(4555)

Hi,

 

My EAP225 Outdoor doesn't have any results for the upload when i test it through: https://www.speedtest.net/

I have the problem on 2.4ghz and 5ghz. The download speeds are ok. But when I start a videocall or another action that requires uploading data it doens't work at all.

 

When I'm connected directly to the router I don't have any upload problems. I've switched cables and tried the steps mentioned on: https://community.tp-link.com/en/business/forum/topic/164112?page=1

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Re:TP EAP225 Outdoor has no upload
2021-06-11 08:22:29

@APmodeUser 

Hey there, how about upgrading the firmware version into 5.0.3, after you upgrade try to reset the EAP to make sure all the advanced settings are lost. Then connect to the default SSID that looks like "TP-Link" to check if you can get an upload speed. Try to test with other clients to make sure it is not an isolated issue.

 

I see that another customer has the similar issue with you. https://community.tp-link.com/en/business/forum/topic/243736

After checking there has an upload limit on the switch port.

 

Did you connect the EAP to the router directly, and use the "Standalone" mode of the EAP?(Standalone means you have no controller software or hardware controller).

 

 

 

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Re:TP EAP225 Outdoor has no upload
2021-06-11 10:03:09

 

@John1234 

 

Hi John,

 

Hey there, how about upgrading the firmware version into 5.0.3, after you upgrade try to reset the EAP to make sure all the advanced settings are lost. Then connect to the default SSID that looks like "TP-Link" to check if you can get an upload speed. Try to test with other clients to make sure it is not an isolated issue. >> I don't see that version of the firmware on the support site, I have an EU version. https://www.tp-link.com/nl/support/download/eap225-outdoor/#Firmware

 

I see that another customer has the similar issue with you. https://community.tp-link.com/en/business/forum/topic/243736

After checking there has an upload limit on the switch port. >> I've seen that topic, but I don't use a switch

 

Did you connect the EAP to the router directly, and use the "Standalone" mode of the EAP?(Standalone means you have no controller software or hardware controller). >> Yes, it's standalone, and directly connected to the router through ethernet ports on my wall. I use it indoors in my house.

 

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Re:TP EAP225 Outdoor has no upload
2021-06-15 08:57:58

Dear @APmodeUser,

 

APmodeUser wrote

My EAP225 Outdoor doesn't have any results for the upload when i test it through: https://www.speedtest.net/

I have the problem on 2.4ghz and 5ghz. The download speeds are ok. But when I start a videocall or another action that requires uploading data it doens't work at all.

When I'm connected directly to the router I don't have any upload problems. I've switched cables and tried the steps mentioned on: https://community.tp-link.com/en/business/forum/topic/164112?page=1

 

For your case, I'd like to escalate to the TP-Link support team who could help you more efficiently.

They will reach you via your registered email address shortly, please pay attention to your email box later.

Once the issue is addressed or resolved, I'd encourage you to share it with the community.

Thank you so much for your cooperation and support!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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