omada setup "general error"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

omada setup "general error"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
omada setup "general error"
omada setup "general error"
2021-08-31 17:58:06 - last edited 2021-09-07 00:50:00
Hardware Version: V4
Firmware Version:

hi,

i just tried to install omada SDN Controller 4.4.4. but i wasn't able to finish the initial web-setup. I always get "gerneral error" when trying to finish the update.

meanwhile i tried 4.4.3 (same result) as well as now 4.1.5. openjdk-8 is installed and mongodb 3.6.8, and overall the system process starts up fine. only the web setup fails.

any idea?

 

 

in server.logs i get this error message:

 

2021-08-31 19:54:50 [qtp367967231-72] [ERROR]-[SourceFile:98] - java.lang.reflect.InvocationTargetException
java.lang.reflect.InvocationTargetException: null
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:?]
    at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
    at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?]
    at com.tplink.omada.apigateway.dispatch.chain.a.a(SourceFile:79) [omada-api-gateway-4.1.5.jar:?]
    at com.tplink.omada.apigateway.dispatch.RestDispatcher.a(SourceFile:74) [omada-api-gateway-4.1.5.jar:?]
    at com.tplink.omada.web.controller.ApiController.a(SourceFile:57) [omada-web-4.1.5.jar:?]
    at jdk.internal.reflect.GeneratedMethodAccessor104.invoke(Unknown Source) ~[?:?]
    at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
    at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?]
    at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:189) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:138) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:102) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:892) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:797) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1038) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:942) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1005) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:908) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) [javax.servlet-api-3.1.0.jar:3.1.0]
    at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:882) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) [javax.servlet-api-3.1.0.jar:3.1.0]
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
    at com.tplink.omada.web.filter.CacheControlFilter.doFilter(SourceFile:51) [omada-web-4.1.5.jar:?]
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.apache.shiro.web.servlet.ProxiedFilterChain.doFilter(ProxiedFilterChain.java:61) [shiro-web-1.4.0.jar:1.4.0]
    at org.apache.shiro.web.servlet.AdviceFilter.executeChain(AdviceFilter.java:108) [shiro-web-1.4.0.jar:1.4.0]
    at org.apache.shiro.web.servlet.AdviceFilter.doFilterInternal(AdviceFilter.java:137) [shiro-web-1.4.0.jar:1.4.0]
    at org.apache.shiro.web.servlet.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:125) [shiro-web-1.4.0.jar:1.4.0]
    at org.apache.shiro.web.servlet.ProxiedFilterChain.doFilter(ProxiedFilterChain.java:66) [shiro-web-1.4.0.jar:1.4.0]
    at org.apache.shiro.web.servlet.AbstractShiroFilter.executeChain(AbstractShiroFilter.java:449) [shiro-web-1.4.0.jar:1.4.0]
    at org.apache.shiro.web.servlet.AbstractShiroFilter$1.call(AbstractShiroFilter.java:365) [shiro-web-1.4.0.jar:1.4.0]
    at org.apache.shiro.subject.support.SubjectCallable.doCall(SubjectCallable.java:90) [shiro-core-1.4.0.jar:1.4.0]
    at org.apache.shiro.subject.support.SubjectCallable.call(SubjectCallable.java:83) [shiro-core-1.4.0.jar:1.4.0]
    at org.apache.shiro.subject.support.DelegatingSubject.execute(DelegatingSubject.java:387) [shiro-core-1.4.0.jar:1.4.0]
    at org.apache.shiro.web.servlet.AbstractShiroFilter.doFilterInternal(AbstractShiroFilter.java:362) [shiro-web-1.4.0.jar:1.4.0]
    at org.apache.shiro.web.servlet.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:125) [shiro-web-1.4.0.jar:1.4.0]
    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548) [jetty-security-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.Server.handle(Server.java:502) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:427) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:321) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:159) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
    at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
    at java.lang.Thread.run(Thread.java:829) [?:?]
Caused by: java.lang.NullPointerException
    at com.tplink.omada.service.api.impl.WizardApiServiceImpl.a(SourceFile:238) ~[omada-service-4.1.5.jar:?]
    ... 76 more

 

 

 

 

help needed...

kind regards,

andre

  0      
  0      
#1
Options
1 Accepted Solution
[solved] Re:omada setup "general error"-Solution
2021-09-06 18:02:40 - last edited 2021-09-07 00:50:00

issue got solved: it seems that some parts of openjdk > 1.8 were running or used or whatever. after removing newer versions of openjdk in /usr/lib/jvm/ omada works fine.

remember, it wasn't enough to remove them via "apt remove openjdk-11"!

 

regards,

andre

 

Recommended Solution
  0  
  0  
#4
Options
3 Reply
Re:omada setup "general error"
2021-09-02 03:34:20

Dear @astrakid,

 

astrakid wrote

i just tried to install omada SDN Controller 4.4.4. but i wasn't able to finish the initial web-setup. I always get "gerneral error" when trying to finish the update.

meanwhile i tried 4.4.3 (same result) as well as now 4.1.5. openjdk-8 is installed and mongodb 3.6.8, and overall the system process starts up fine. only the web setup fails.

any idea?

 

For your case, I'd like to escalate to the TP-Link support team who could help you more efficiently.

They will reach you via your registered email address shortly, please pay attention to your email box later.

Once the issue is addressed or resolved, I'd encourage you to share it with the community.

Thank you so much for your cooperation and support!

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
  0  
  0  
#2
Options
Re:omada setup "general error"
2021-09-02 17:32:55

@Fae thx, i got a mail from support already and provided relevant information. hope to get feedback quite soon.

  0  
  0  
#3
Options
[solved] Re:omada setup "general error"-Solution
2021-09-06 18:02:40 - last edited 2021-09-07 00:50:00

issue got solved: it seems that some parts of openjdk > 1.8 were running or used or whatever. after removing newer versions of openjdk in /usr/lib/jvm/ omada works fine.

remember, it wasn't enough to remove them via "apt remove openjdk-11"!

 

regards,

andre

 

Recommended Solution
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 505

Replies: 3

Related Articles